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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong relationship building, data analysis, and consultative selling skills while effectively managing client expectations and service delivery. Proficient in coordinating technical services and supporting strategic planning with a focus on client satisfaction and operational improvements.
Highest-signal resume keywords
Client Relationship ManagementData AnalysisConsultative SellingITIL KnowledgePresentation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Organizational SkillsTime ManagementCustomer Service Skills
Certifications & Qualifications
Criminal Justice Information Systems (CJIS) Compliance
Industry Keywords
Technical ServicesClient OnboardingVendor RelationsMunicipal ClientsIncident Response
About the role
Key responsibilities & impact- Serve as the primary point of contact for clients and partner with internal teams to identify opportunities to solve business problems
- Align standards, set expectations, and support implementation of technical services
- Coordinate with client teams and VC3 technical teams to ensure successful service delivery
- Manage daily requests, escalations, client meetings, and document preparation
- Lead client meetings and present reports on issue trends, projects, system performance, change management, and technical improvements
- Prepare and review client reports and metrics using internal tools
- Measure client satisfaction, manage expectations, discuss service agreements, and help manage vendor relations
- Identify churn risks and develop solution strategies with internal teams
- Advocate for clients across support services, proactive maintenance, procurement, and deadline management
- Coordinate major incident response, stakeholder communications, post-incident reviews, and operational improvement analysis
- Support strategic planning, agreement updates, workstation replacement strategy, and client budget cycles with Strategic Advisors/vCIO
- Support client onboarding, offboarding, presentations, introductions, and office check-ins when necessary
- Maintain accurate client documentation and data integrity
- Participate in internal huddles, L10s, training, and company meetings
- Manage agreement reconciliation and review invoices, billing inquiries, approvals, and collection coordination
- Perform additional duties as assigned
Requirements
What you’ll need- Proven ability in relationship building, data analysis, consultative selling and collaboration
- Strong organizational, time management, presentation and customer service skills
- Minimum 3 years of relevant technical experience preferred but not required
- Degree or diploma in a related field preferred
- Knowledge of ITIL standards preferred
- Experience with in-person and virtual client meetings required
- Experience with municipal clients/leaders is a strong asset
- Must meet Criminal Justice Information Systems (CJIS) requirements post-employment
- Subject to criminal and department of motor vehicles background checks
Benefits
Comp & perks- Remote-first flexibility; some roles include an onsite component depending on team needs
- Company-paid time off
- Mental health and leave support through the Employee and Family Assistance Program
- Company-matched 401(k)/RRSP plans
- Leadership Academy
- Monthly learning sessions
- Mentorship programs
- Learning reimbursements
- Internal career fairs
- Job shadowing
- Personalized career-pathing and internal mobility support
- Autonomy and recognition
- Transparent leadership and manager support
- Criminal and department of motor vehicles background checks
- Post-employment support for meeting CJIS requirements