IT Client Relationship Manager

VC3

. Serve as the primary point of contact for clients and partner with internal teams to identify business-problem solutions .

Posted 10/5/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong relationship building, consultative selling, and data analysis skills while effectively managing client interactions and technical service delivery. Proficient in coordinating client meetings, managing expectations, and ensuring data integrity across client documentation.

Highest-signal resume keywords

Client Relationship ManagementData AnalysisConsultative SellingITIL KnowledgePresentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical ExperienceData AnalysisClient Documentation ManagementAgreement ReconciliationInvoice Review

Soft Skills

Relationship BuildingOrganizational SkillsTime ManagementCustomer ServiceCollaboration

Tools & Technologies

Internal ToolsClient Reporting Tools

Certifications & Qualifications

Criminal Justice Information Systems (CJIS) Compliance

Industry Keywords

ITIL StandardsMunicipal ClientsStakeholder CommunicationsIncident ResponseChange Management

About the role

Key responsibilities & impact

Serve as the primary point of contact for clients and partner with internal teams to identify business-problem solutions
Coordinate with client and VC3 technical teams to ensure successful technical-services delivery
Manage day-to-day escalations, client meetings and document preparation
Lead client meetings and present reports on issue trends, projects, system performance, change management and technical improvements
Prepare and review client reports and metrics using internal tools
Measure client satisfaction and manage expectations and service agreements
Help manage client vendor relations and identify churn risks
Advocate for clients across support, maintenance and procurement operations
Coordinate major incident response, stakeholder communications, post-incident reviews and efficiency improvements
Support strategic planning, agreement updates, workstation replacement strategies and client budget cycles
Assist with client onboarding, offboarding, presentations and office check-ins when necessary
Maintain accurate client documentation and data integrity
Participate in internal meetings, training and company meetings
Manage agreement reconciliation, invoice review and approval, billing inquiries, and coordination with finance and collections teams

Requirements

What you’ll need

Proven ability in relationship building, data analysis, consultative selling and collaboration
Strong organizational, time management, presentation and customer service skills
Minimum 3 years of relevant technical experience preferred but not required
Degree or diploma in a related field preferred
Knowledge of ITIL standards preferred
Experience with in-person and virtual client meetings required
Experience with municipal clients/leaders a strong asset
Must meet Criminal Justice Information Systems (CJIS) requirements post-employment
Subject to criminal and department of motor vehicles background checks

Benefits

Comp & perks

Remote-first flexibility, with onsite components depending on team needs
Company-paid time off
Mental health and leave support through the Employee and Family Assistance Program
Company-matched 401(k)/RRSP plans
Leadership Academy
Monthly learning sessions
Mentorship programs
Learning reimbursements
Internal career fairs
Job shadowing
Personalized career-pathing and internal mobility
Autonomy and recognition
Transparent leadership and manager support
Criminal and department of motor vehicles background checks
CJIS requirements post-employment