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VC3

IT Field Engineer I

VC3

. Provide hands-on technical support at client sites .

Posted 10/5/2026full-timePortland • Oregon • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing hands-on technical support, including installation and configuration of hardware and software, while effectively troubleshooting connectivity issues. Maintains compliance with CJIS requirements and demonstrates strong communication skills to educate clients on technical standards.

Highest-signal resume keywords
Windows Client Operating Systems 10 And 11Microsoft/Office 365TCP/IPDHCPDNS

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical SupportHardware InstallationSoftware ConfigurationTroubleshootingConnectivity Issues Resolution
Soft Skills
Client CommunicationProblem-SolvingCollaboration
Tools & Technologies
VPNRDSCitrix
Certifications & Qualifications
Valid Driver's LicenseBusiness Class InsuranceCJIS Compliance
Industry Keywords
Service TechnicianOnsite SupportTechnical StandardsBest Practices

Tech Stack

Tools & technologies
CitrixDNSTCP/IPGo

About the role

Key responsibilities & impact
  • Provide hands-on technical support at client sites
  • Drive to client sites according to scheduled appointments and communicate delays to the Service Coordinator
  • Install and configure computer hardware, software, and peripherals
  • Troubleshoot and resolve onsite workstation and printer issues
  • Provide onsite support for connectivity issues involving ISPs, wireless networks, DHCP, DNS, VPN, RDS, and Citrix
  • Educate and guide clients on technical standards and best practices
  • Identify recurring issues and initiate problem tickets
  • Recommend improvements to supported hardware and software
  • Maintain accurate real-time timesheets and complete troubleshooting and client communication notes
  • Participate in the on-call rotation one week every 3–4 months
  • Collaborate with VC3 technical staff and perform additional assigned duties

Requirements

What you’ll need
  • Full-time access to a vehicle
  • Valid driver's license with no driving restrictions
  • Business class insurance for the vehicle if residing in Canada
  • 2 years of relevant technical experience OR 1 year of experience in Service Technician I or II roles at VC3
  • 2 years of experience managing Windows Client Operating Systems 10 and 11, Microsoft/Office 365, virus and security, TCP/IP, DHCP, and DNS
  • Must meet Criminal Justice Information Systems (CJIS) requirements post-employment
  • Subject to criminal and department of motor vehicles background checks
  • Demonstrated alignment with VC3 values: Go Beyond, Own It, Be Curious, and Serve as One

Benefits

Comp & perks
  • Remote-first flexibility, with onsite components depending on team needs
  • Company-paid time off
  • Mental health and leave support through the Employee and Family Assistance Program
  • Company-matched 401(k)/RRSP plans
  • Leadership Academy
  • Monthly learning sessions
  • Mentorship programs
  • Learning reimbursements
  • Internal career fairs
  • Job shadowing
  • Personalized career-pathing and internal mobility support
  • Autonomy and recognition
  • Transparent leadership and manager support