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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and resolving technical issues related to computer hardware, software, and networking. Proficient in managing Windows Client Operating Systems and providing onsite client support while adhering to technical standards and best practices.
Highest-signal resume keywords
Windows Client Operating Systems ManagementOnsite Technical SupportTroubleshooting Workstations and PrintersClient Communication and DocumentationNetwork Connectivity Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows 10Windows 11Microsoft Office 365TCP/IPDHCPDNSVPNRDSCitrixVirus and Security Management
Soft Skills
Client EducationProblem-SolvingCommunication
Certifications & Qualifications
Valid Driver's LicenseBusiness Class Insurance
Industry Keywords
Service TechnicianCJIS RequirementsTechnical StandardsBest Practices
Tech Stack
Tools & technologiesCitrixDNSTCP/IPGo
About the role
Key responsibilities & impact- Drive to client sites as scheduled while adhering to appointment schedules and promptly communicating delays to the Service Coordinator
- Install and set up new computer hardware, software, and peripherals
- Troubleshoot and resolve onsite issues involving workstations and printers
- Provide onsite support for connectivity issues involving ISPs, wireless networks, DHCP, DNS, VPN, RDS, and Citrix
- Educate and guide clients on technical standards and best practices
- Identify recurring issues and initiate problem tickets
- Recommend improvements to supported hardware and software
- Maintain accurate real-time timesheets
- Record complete and accurate troubleshooting and client communication notes
- Provide hands-on support at client sites and ensure timely resolution and consistent communication
- Perform additional duties as assigned
Requirements
What you’ll need- Full-time access to a vehicle
- Valid driver's license with no driving restrictions
- Business class insurance for the vehicle if residing in Canada
- 2 years of relevant technical experience OR 1 year of experience in Service Technician I or II roles at VC3
- 2 years of experience managing Windows Client Operating Systems (10, 11), Microsoft/Office 365, Virus and Security, TCP/IP, DHCP, and DNS
- Must meet Criminal Justice Information Systems (CJIS) requirements post-employment
- Must pass criminal and department of motor vehicles background checks
- Alignment with VC3 values: Go Beyond, Own It, Be Curious, and Serve as One
Benefits
Comp & perks- Remote-first flexibility with onsite components depending on team needs
- Company-paid time off
- Mental health and leave support through the Employee and Family Assistance Program
- Company-matched 401(k)/RRSP plans
- Leadership Academy
- Monthly learning sessions
- Mentorship programs
- Learning reimbursements
- Internal career fairs
- Job shadowing
- Personalized career-pathing and internal mobility support
- Autonomy and recognition
- Transparent leadership and manager support
- Criminal and department of motor vehicles background checks
- Criminal Justice Information Systems (CJIS) requirements post-employment