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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical assistance and support for hardware, software, and network issues, while effectively mentoring junior team members and educating clients on best practices. Proficient in managing Windows Client Operating Systems and virtualization technologies, ensuring compliance with CJIS requirements.
Highest-signal resume keywords
Technical AssistanceWindows Client Operating Systems ManagementVirtualization TechnologiesClient EducationCJIS Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportTroubleshootingHardware InstallationSoftware ConfigurationNetwork ConnectivityWindows 10 ManagementWindows 11 ManagementMicrosoft/Office 365TCP/IPDHCP
Soft Skills
CommunicationMentoringProblem-Solving
Tools & Technologies
Hyper-VVMWareVPNRDSCitrix
Certifications & Qualifications
Valid Driver's LicenseBusiness Class Insurance
Industry Keywords
Field EngineerTechnical StandardsClient SupportCriminal Justice Information Systems
Tech Stack
Tools & technologiesCitrixDNSTCP/IPVMware
About the role
Key responsibilities & impact- Provide mid- to advanced-level technical assistance and hands-on support at client sites
- Resolve technical issues across hardware, software, and networks
- Drive to client sites as scheduled and communicate delays to the Service Coordinator
- Install and configure computer hardware, software, and peripherals
- Troubleshoot and resolve onsite workstation and printer issues
- Support connectivity issues involving ISPs, wireless networks, DHCP, DNS, VPN, RDS, and Citrix
- Address advanced technical issues and mentor junior team members
- Educate clients on technical standards and best practices
- Identify recurring issues and initiate problem tickets
- Recommend improvements to supported hardware and software
- Maintain accurate timesheets and detailed troubleshooting and client communication notes
- Participate in the on-call rotation approximately one week every 3–4 months
- Perform additional duties as required
Requirements
What you’ll need- Full-time access to a vehicle
- Valid driver's license with no driving restrictions
- Business class insurance for the vehicle if residing in Canada
- 5 years of relevant technical experience OR 2 years of experience in Field Engineer I role at VC3
- 5 years of experience managing Windows Client Operating Systems (10, 11), Microsoft/Office 365, Virus and Security, TCP/IP, DHCP, and DNS
- 3 years of experience with virtualization technologies: Hyper-V and VMWare
- Must meet Criminal Justice Information Systems (CJIS) requirements post-employment
- Applicant selected will be subject to criminal and department of motor vehicles background checks
Benefits
Comp & perks- Remote-first flexibility, with onsite components depending on team needs
- Company-paid time off
- Mental health and leave support through the Employee and Family Assistance Program
- Company-matched 401(k)/RRSP plans
- Leadership Academy
- Monthly learning sessions
- Mentorship programs
- Learning reimbursements
- Internal career fairs
- Job shadowing
- Personalized career-pathing and internal mobility
- Autonomy and recognition
- Transparent leadership and manager support