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VC3

IT Systems Analyst II

VC3

. Resolve complex technical issues and deliver timely, effective client solutions .

Posted 9/17/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in troubleshooting complex technical issues, managing Windows Server, Microsoft/Office 365, Active Directory, and virtualization technologies like Hyper-V and VMware. Proven ability to deliver effective client solutions while adhering to established standards and processes.

Highest-signal resume keywords
Windows Server ManagementMicrosoft/Office 365 AdministrationActive Directory ManagementHyper-V and VMware VirtualizationProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
TCP/IPDHCPDNSRouting and SwitchingFirewallsVPNVirus and Security ManagementTechnical TroubleshootingClient EducationTechnical Administrative Tasks
Soft Skills
Strong Problem-SolvingDecision-Making SkillsAnalytical Skills
Tools & Technologies
CitrixRDSNetwork Connectivity ToolsVirtual Server Management Tools
Certifications & Qualifications
CCNAVMware CertificationMicrosoft 365 CertificationAzure Certification
Industry Keywords
Criminal Justice Information Systems (CJIS)IT ConceptsTechnical StandardsService RequestsIncident Management

Tech Stack

Tools & technologies
AzureCitrixDNSFirewallsSwitchingTCP/IPVMware

About the role

Key responsibilities & impact
  • Resolve complex technical issues and deliver timely, effective client solutions
  • Receive and respond to escalated service requests, incidents, and change requests
  • Support lower-tier technical team members with escalations beyond Tier 1 and/or Tier 2 scope
  • Train and educate VC3 clients on technical standards
  • Troubleshoot customer line-of-business applications, web browsers, and Microsoft Office
  • Troubleshoot network connectivity, ISP issues, DHCP, DNS, wireless networks, firewalls, switches, and routers
  • Troubleshoot VPN, RDS, Citrix, and operating systems on servers, desktops, and laptops
  • Complete technical administrative tasks, including virus/malware removal, virtual server resource changes, and AD/365/application password resets
  • Identify recurring issues and initiate problem tickets
  • Recommend improvements to supported hardware and software
  • Engage vendors, third parties, and client subject matter experts during troubleshooting
  • Perform additional duties as required
  • Follow the VC3 Way standards and processes to deliver predictable customer outcomes

Requirements

What you’ll need
  • 5+ years relevant technical experience required, or 2 years’ experience in a Systems Analyst I role at VC3 with consistently met KPIs in a Systems Analyst/Engineer I role
  • 5+ years’ experience managing Windows Server, Microsoft/Office 365, Active Directory, GPOs, virus and security, TCP/IP, DHCP, DNS, Hyper-V and VMware, routing and switching, firewalls, and VPNs
  • 3+ years’ experience with virtualization technologies: Hyper-V and VMware
  • Strong knowledge of current IT concepts, issues, practices, methodologies, and trends
  • Strong problem-solving and decision-making skills
  • Ability to understand and analyze complex issues
  • CCNA, VMware, or Microsoft 365/Azure certifications highly desired
  • Must meet Criminal Justice Information Systems (CJIS) requirements post-employment
  • Subject to criminal and department of motor vehicles background checks

Benefits

Comp & perks
  • Remote-first flexibility, with some roles including an onsite component depending on team needs
  • Company-paid time off
  • Mental health and leave support through the Employee and Family Assistance Program
  • Company-matched 401(k)/RRSP plans
  • Leadership Academy
  • Monthly learning sessions
  • Mentorship programs
  • Learning reimbursements
  • Internal career fairs
  • Job shadowing
  • Personalized career-pathing and internal mobility support
  • Autonomy and recognition
  • Supportive people-first culture
  • Open communication and transparent leadership
  • Criminal and department of motor vehicles background checks
  • Post-employment support for meeting Criminal Justice Information Systems (CJIS) requirements