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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and resolving complex technical issues related to Windows Services, Microsoft 365, and Active Directory. Proficient in maintaining security posture and managing client communications effectively.
Highest-signal resume keywords
Windows Service ManagementMicrosoft 365 ExpertiseActive Directory ManagementCompTIA A+ CertificationTCP/IP Networking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting LOB ApplicationsVirus/Malware RemovalPhishing Email RemediationVirtual Server Resource ChangesApplication Password ResetsGPO ManagementHyper-VVMwareDNS ManagementDHCP Management
Soft Skills
Client CommunicationProblem-SolvingAttention to Detail
Tools & Technologies
Microsoft OfficeVPNRDSCitrixMicrosoft 365 Partner CenterEntra ID
Certifications & Qualifications
CompTIA Network+CompTIA A+Microsoft 365 CertificationAzure Certification
Industry Keywords
Service RequestsIncident ManagementChange RequestsSecurity Posture EnhancementsCJIS Requirements
Tech Stack
Tools & technologiesAzureCitrixDNSTCP/IPVMware
About the role
Key responsibilities & impact- Receive and respond to escalated service requests, incidents, and change requests
- Troubleshoot LOB applications, Microsoft Office, browsers, networking, VPN/RDS/Citrix, wireless, and peripheral issues
- Perform virus/malware removal, phishing email remediation, virtual server resource changes, and application password resets
- Identify recurring issues and initiate problem tickets
- Recommend improvements to supported hardware and software, including security posture enhancements
- Maintain accurate real-time timesheets and detailed troubleshooting and client communication notes
- Participate in the on-call rotation one week every 3–4 months
- Support client success by resolving complex technical issues and following the VC3 Way standards and processes
Requirements
What you’ll need- 2+ years relevant technical experience OR 1 year experience in Service Technician I or II at VC3
- 2+ years of experience managing Windows Service, Microsoft/Office 365, Active Directory, GPOs, Virus and Security, TCP/IP, DHCP, DNS, Hyper-V and VMware
- CompTIA Network+ or A+, Microsoft 365, or Azure certifications highly desired
- Expertise with Active Directory and Group Policy Management
- Strong background working in Microsoft 365 Partner Center/Entra ID
- Selected applicant subject to criminal and department of motor vehicles background checks
- May be required to meet CJIS requirements post-employment
Benefits
Comp & perks- Remote-first flexibility, with some roles including an onsite component depending on team needs
- Company-paid time off
- Mental health and leave support through the Employee and Family Assistance Program
- Company-matched 401(k)/RRSP plans
- Leadership Academy
- Monthly learning sessions
- Mentorship programs
- Learning reimbursements
- Internal career fairs
- Job shadowing
- Personalized career-pathing and internal mobility
- Autonomy and recognition
- Criminal and department of motor vehicles background checks
- Potential post-employment requirement to meet Criminal Justice Information Systems (CJIS) requirements