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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and resolving complex technical issues, particularly with Microsoft 365, Active Directory, and networking. Capable of managing virtual server resources and ensuring security compliance while maintaining detailed documentation and client communication.
Highest-signal resume keywords
Active Directory ManagementMicrosoft 365 SupportVirus And Malware RemovalCompTIA Network+/A+ CertificationTCP/IP, DHCP, DNS Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting LOB ApplicationsMicrosoft Office SupportNetworkingVPN/RDS/Citrix SupportHyper-VVMWareGroup Policy ManagementSecurity Posture ImprovementsApplication Password ResetsProblem Ticket Initiation
Soft Skills
Client CommunicationProblem-SolvingAttention To Detail
Tools & Technologies
Microsoft 365 Partner CenterEntra IDVirtual Server ResourcesWireless Peripherals
Certifications & Qualifications
CompTIA Network+CompTIA A+Microsoft 365 CertificationAzure Certification
Industry Keywords
Criminal Justice Information Systems (CJIS)Service TechnicianOn-Call RotationVC3 Way Standards
Tech Stack
Tools & technologiesAzureCitrixDNSTCP/IPVMware
About the role
Key responsibilities & impact- Resolve complex technical issues and provide timely, effective client solutions
- Receive and respond to escalated service requests, incidents, and change requests
- Troubleshoot LOB applications, Microsoft Office, browsers, networking, VPN/RDS/Citrix, wireless, and peripherals
- Perform virus/malware removal and phishing email remediation
- Add, remove, or change virtual server resources
- Complete application password resets
- Support Microsoft 365 Partner Center/Entra ID, Active Directory, and Group Policy
- Identify recurring issues and initiate problem tickets
- Recommend improvements to supported hardware and software, including security posture improvements
- Maintain accurate real-time timesheets and detailed troubleshooting and client communication notes
- Participate in the on-call rotation one week every 3–4 months
- Follow the VC3 Way standards and processes to deliver predictable customer outcomes
- Perform additional duties as required
Requirements
What you’ll need- 2+ years relevant technical experience OR 1 year experience as Service Technician I or II at VC3
- 2+ years experience managing Windows Service, Microsoft/Office 365, Active Directory, GPOs, Virus and Security, TCP/IP, DHCP, DNS, Hyper-V and VMWare
- Expertise with Active Directory and Group Policy Management
- Strong background working in Microsoft 365 Partner Center/Entra ID
- CompTIA Network+/A+ certification highly desired
- Microsoft 365 or Azure certifications highly desired
- Must meet Criminal Justice Information Systems (CJIS) requirements post-employment
- Subject to criminal and department of motor vehicles background checks
Benefits
Comp & perks- Remote-first flexibility with onsite components depending on team needs
- Company-paid time off
- Mental health and leave support through the Employee and Family Assistance Program
- Company-matched 401(k)/RRSP plans
- Leadership Academy
- Monthly learning sessions
- Mentorship programs
- Learning reimbursements
- Internal career fairs
- Job shadowing
- Personalized career-pathing and internal mobility support
- Autonomy and recognition
- Supportive, people-first culture
- Transparent leadership and manager support