FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and resolving complex technical issues related to LOB applications, Microsoft 365, Active Directory, and security protocols. Proficient in managing service requests and maintaining accurate documentation to ensure client success and adherence to standards.
Highest-signal resume keywords
Windows Service ManagementActive Directory ManagementMicrosoft 365 AdministrationCompTIA Network+/A+ CertificationVirus and Security Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting LOB ApplicationsVirus/Malware RemovalApplication Password ResetsTCP/IPDHCPDNSHyper-VVMWareGroup Policy ManagementClient Communication
Soft Skills
Problem-SolvingTime ManagementCommunication
Tools & Technologies
Microsoft OfficeVPNRDSCitrixMicrosoft 365 Partner CenterEntra IDPrintersWireless Networks
Certifications & Qualifications
CompTIA Network+CompTIA A+Microsoft 365 CertificationAzure Certification
Industry Keywords
CJIS RequirementsService TechnicianEscalated Service RequestsSecurity Posture ImprovementsOn-Call Rotation
Tech Stack
Tools & technologiesAzureCitrixDNSTCP/IPVMware
About the role
Key responsibilities & impact- Receive and respond to escalated service requests, incidents and change requests in a timely manner
- Troubleshoot LOB applications, Microsoft Office, browsers, DNS, DHCP, ISP, VPN/RDS/Citrix, wireless, printers and other peripherals
- Complete virus/malware removal, phishing email remediation, virtual server resource changes and application password resets
- Manage Active Directory and Group Policy
- Work in Microsoft 365 Partner Center and Entra ID
- Identify recurring issues and initiate problem tickets
- Recommend improvements to supported hardware and software, including security posture improvements
- Maintain accurate real-time timesheets and detailed troubleshooting and client communication notes
- Participate in the on-call rotation, one week every 3–4 months
- Perform additional duties as required
- Resolve complex technical issues and manage escalated service requests to support client success
- Follow the VC3 Way standards and processes
Requirements
What you’ll need- 2+ years relevant technical experience OR 1 year experience in Service Technician I or II at VC3
- 2+ years experience managing Windows Service, Microsoft/Office 365, Active Directory, GPOs, Virus and Security, TCP/IP, DHCP, DNS, Hyper-V and VMWare
- CompTIA Network+/A+ certification highly desired
- Microsoft 365 or Azure certifications highly desired
- Applicant selected will be subject to criminal and department of motor vehicles background checks
- Must meet Criminal Justice Information Systems (CJIS) requirements post-employment
Benefits
Comp & perks- Remote-first flexibility, with onsite components depending on team needs
- Company-paid time off
- Mental health and leave support through the Employee and Family Assistance Program
- Company-matched 401(k)/RRSP plans
- Leadership Academy
- Monthly learning sessions
- Mentorship programs
- Learning reimbursements
- Internal career fairs
- Job shadowing
- Personalized career-pathing and internal mobility
- Autonomy and recognition
- Open communication and supportive leadership