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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in network and system monitoring, troubleshooting, and configuration, with a strong foundation in TCP/IP, routing, and switching. Capable of effective communication and collaboration with cross-functional teams while managing workloads to meet service level agreements.
Highest-signal resume keywords
Network And System MonitoringTCP/IP KnowledgeProblem-Solving SkillsConnectWise TicketingWindows And Linux Understanding
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network ConfigurationSystem ConfigurationTroubleshootingDocumentationMonitoring Tools
Soft Skills
Analytical SkillsCommunication SkillsInterpersonal SkillsAttention To DetailTeamwork
Tools & Technologies
ConnectWise TicketingOpenDNSKaseya VSAPRTG
Certifications & Qualifications
Associate's Degree In Computer ScienceCriminal Justice Information Systems (CJIS) Compliance
Industry Keywords
Network PerformanceSystem PerformanceService Level Agreements (SLAs)On-Call RotationAfter-Hours Incident Response
Tech Stack
Tools & technologiesLinuxSwitchingTCP/IP
About the role
Key responsibilities & impact- Monitor network and system performance using monitoring tools and software
- Identify and troubleshoot network and system issues, escalating as necessary
- Perform basic system and network configurations and deployments
- Maintain accurate documentation of network and system configurations and changes
- Collaborate with cross-functional teams to resolve issues and implement solutions
- Monitor and respond to network and system alerts and notifications
- Communicate network and system issues to internal and external stakeholders
- Participate in on-call rotation and respond to after-hours incidents as needed
- Create and properly annotate tickets to account for time
- Manage personal workload and meet service level agreements (SLAs)
- Perform additional duties as required
Requirements
What you’ll need- Associate's degree in Computer Science or related field, or equivalent work experience
- Experience with network and system monitoring tools
- ConnectWise Ticketing, OpenDNS, Kaseya VSA, and PRTG are a plus
- Knowledge of networking concepts such as TCP/IP, routing, and switching
- Basic understanding of server and operating system concepts, including Windows and Linux
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and in a team-oriented environment
- Attention to detail and ability to prioritize multiple tasks
- Willingness to learn and adapt to new technologies and processes
- Must pass criminal and Department of Motor Vehicles background checks
- Must meet Criminal Justice Information Systems (CJIS) requirements post-employment
- Must be willing to work weekdays approximately 6pm–3am EST
Benefits
Comp & perks- Employee and Family Assistance Program supporting mental health and leave
- Company-matched 401(k)/RRSP plans
- Leadership Academy
- Monthly learning sessions
- Mentorship programs
- Learning reimbursements
- Internal career fairs
- Job shadowing
- Personalized career-pathing and internal mobility
- Autonomy and recognition
- Transparent leadership and manager support
- Growth and development opportunities