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Tech Stack
Tools & technologiesFirewallsLinux
About the role
Key responsibilities & impact- Monitor network and system performance using various monitoring tools and software
- Identify and troubleshoot complex network and system issues, escalating as necessary
- Perform system and network device configurations and deployments in coordination with Backup Specialists and Toolset Orchestration Specialists
- Maintain accurate documentation of network and system configurations and changes
- Collaborate with cross-functional teams to resolve issues and implement solutions
- Monitor and respond to alerts and notifications from network and system monitoring tools
- Provide timely and effective communication of network and system issues to internal and external stakeholders
- Participate in an on-call rotation and respond to after-hours incidents as needed
- Mentor and train Analyst I staff on network and system monitoring best practices
- Ensure tickets are properly created and notated to account for time
- Manage personal workload and ensure service level agreements are met
- Perform additional duties as required
Requirements
What you’ll need- Associate's degree in Computer Science or related field, or equivalent work experience
- 3+ years of experience in network and system monitoring or related field
- Experience with network and system monitoring tools
- ConnectWise Ticketing, OpenDNS, Kaseya VSA, and PRTG are a plus
- Knowledge of advanced networking concepts such as load balancing, VPN, and firewalls
- Advanced understanding of server and operating system concepts, including Windows and Linux
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and in a team-oriented environment
- Attention to detail and ability to prioritize multiple tasks
- Willingness to learn and adapt to new technologies and processes
- Must pass criminal and department of motor vehicles background checks
- Must meet Criminal Justice Information Systems (CJIS) requirements post-employment
Benefits
Comp & perks- Employee and Family Assistance Program supporting mental health and leave
- Company-matched 401(k)/RRSP plans
- Leadership Academy
- Monthly learning sessions
- Mentorship programs
- Learning reimbursements
- Internal career fairs
- Job shadowing
- Personalized career-pathing and internal mobility
- People-first culture with autonomy and recognition
- Transparent leadership and manager support
- Criminal and department of motor vehicles background checks post-employment
- CJIS requirements support post-employment
