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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in network and system monitoring, troubleshooting, and configuration, with a strong foundation in TCP/IP, routing, and switching. Effective communication and collaboration skills are essential for resolving issues and maintaining service level agreements.
Highest-signal resume keywords
Network And System MonitoringTCP/IP Networking ConceptsConnectWise TicketingWindows And Linux Operating SystemsAnalytical And Problem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network Monitoring ToolsSystem Monitoring ToolsBasic System ConfigurationsBasic Network ConfigurationsDocumentation Of ConfigurationsTroubleshooting Network IssuesTroubleshooting System IssuesService Level Agreements (SLAs)On-Call Incident ResponseTime Management
Soft Skills
Excellent CommunicationInterpersonal SkillsAttention To DetailAbility To Work IndependentlyTeam Collaboration
Tools & Technologies
ConnectWise TicketingOpenDNSKaseya VSAPRTG
Certifications & Qualifications
Associate's Degree In Computer ScienceCriminal Justice Information Systems (CJIS) Compliance
Industry Keywords
Networking ConceptsRoutingSwitchingSystem ConfigurationsOperating Systems
Tech Stack
Tools & technologiesLinuxSwitchingTCP/IP
About the role
Key responsibilities & impact- Monitor network and system performance using various monitoring tools and software
- Identify and troubleshoot network and system issues, escalating as necessary
- Perform basic system and network configurations and deployments
- Maintain accurate documentation of network and system configurations and changes
- Collaborate with cross-functional teams to resolve issues and implement solutions
- Monitor and respond to alerts and notifications generated by network and system monitoring tools
- Provide timely and effective communication of network and system issues to internal and external stakeholders
- Participate in on-call rotation and respond to after-hours incidents as needed
- Ensure tickets are properly created and notated to account for time
- Manage personal workload and ensure service level agreements (SLAs) are met
- Perform additional duties as required
Requirements
What you’ll need- Associate's degree in Computer Science or related field, or equivalent work experience
- Experience with network and system monitoring tools
- ConnectWise Ticketing, OpenDNS, Kaseya VSA, and PRTG a plus
- Knowledge of networking concepts such as TCP/IP, routing, and switching
- Basic understanding of server and operating system concepts, including Windows and Linux
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and in a team-oriented environment
- Attention to detail and ability to prioritize multiple tasks
- Willingness to learn and adapt to new technologies and processes
- Must meet Criminal Justice Information Systems (CJIS) requirements post-employment
- Must pass criminal and department of motor vehicles background checks
Benefits
Comp & perks- Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
- VC3 offers a comprehensive benefit package and 401K/RRSP company matching
- Opportunities for career advancement
- Hands-on experiences and formal development programs
- Dynamic learning environment emphasizing continuous learning