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vCluster

Customer Success Engineer

vCluster

. Lead end-to-end customer onboardings from sales handoff through project close .

Posted 10/6/2026full-timeRemote • GermanyMid-LevelSenior💰 €100,000 - €115,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading customer onboardings and driving platform adoption to achieve measurable business outcomes. Proficient in managing customer relationships, technical challenges, and expansion opportunities within a cloud-native infrastructure environment.

Highest-signal resume keywords
Customer Success ManagementKubernetes ProficiencyTechnical Account ManagementSaaS Renewal StrategiesCloud Infrastructure Architecture

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
KubernetesRBACTenant IsolationCloud-Native TechnologiesAI/ML InfrastructureGPU Compute EnvironmentsDeployment Architecture DesignBusiness Outcome TranslationOperational Readiness ReviewsIntegration Configuration
Soft Skills
Proactive CommunicationStakeholder EngagementRelationship ManagementProblem SolvingStructured Approach
Certifications & Qualifications
Kubernetes Certification (CKA or CKAD)
Industry Keywords
Customer OnboardingTechnical Post-Sales RoleExpansion OpportunitiesRegulated IndustriesOpen-Source Contributions

Tech Stack

Tools & technologies
CloudKubernetes

About the role

Key responsibilities & impact
  • Lead end-to-end customer onboardings from sales handoff through project close
  • Coordinate architecture workshops, platform installation, access setup, integration configuration, and operational readiness reviews
  • Build and maintain customer success plans covering business objectives, KPIs, adoption milestones, and forward plans
  • Translate platform adoption into business outcomes such as cost efficiency, engineering velocity, risk reduction, and platform ROI
  • Own customer relationship cadence, including regular check-ins, Quarterly Business Reviews, and Executive Business Reviews
  • Hold technical conversations about vCluster architecture, Tenant Cluster deployment patterns, RBAC, Tenant Isolation, integrations, and Day 2 operations
  • Assist customers with technical challenges and design optimal deployment architectures
  • Own renewal motion starting 90+ days before renewal
  • Identify expansion triggers including new use cases, AI/GPU workloads, additional Tenant Clusters, and tier upgrades
  • Work with the Account Executive and Solutions Engineer to convert expansion opportunities into customer growth
  • Represent customer feature requests, escalate blockers, and provide actionable feedback to Product and Engineering
  • Drive adoption, identify expansion opportunities, and proactively spot churn risk

Requirements

What you’ll need
  • Experience in a technical post-sales role such as customer success, technical account management, or professional services
  • Track record of driving adoption and measurable business outcomes across a portfolio of technical customers
  • Hands-on familiarity with Kubernetes and cloud-native technologies
  • Ability to discuss architecture, RBAC, Tenant Isolation patterns, and cloud infrastructure
  • Ability to engage with both executive stakeholders and platform engineers
  • Structured and proactive approach using success plans, adoption milestones, and renewal timelines
  • Understanding of renewal and expansion drivers in a SaaS or platform business
  • Kubernetes certification (CKA or CKAD) or equivalent demonstrated technical depth in cloud-native infrastructure is a bonus
  • Experience with AI/ML infrastructure, GPU compute environments, or internal developer platforms at scale is a bonus
  • Experience with regulated industries is a bonus
  • Contributions to the Kubernetes or open-source ecosystem are a bonus
  • Experience at a Series B-D startup is a bonus

Benefits

Comp & perks
  • Equity
  • Commission
  • Health, dental, vision, and life insurance for you and eligible dependents (benefits vary depending on country)
  • Flexible working schedule
  • Workplace flexibility
  • Remote-first culture