Customer Service Specialist

Vector Airport Systems

. Serve as a primary point of contact for the PLANEPASS service .

Posted 10/17/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support with a focus on resolving inquiries related to accounts, invoices, and payments. Proficient in CRM systems and Microsoft Office 365, with strong organizational skills and a collaborative approach to enhancing customer satisfaction.

Highest-signal resume keywords

Customer Support ExperienceCRM ProficiencyStrong Communication SkillsProblem-Solving SkillsAttention to Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SupportAccount ResearchInvoice ExplanationBilling InformationPayment ProcessingDocumentationProcess ImprovementRevenue GenerationAdaptabilityTime Management

Soft Skills

Active ListeningCollaborationCustomer-Focused AttitudeOrganizational SkillsJudgment

Tools & Technologies

CRM SystemsMicrosoft Office 365

Industry Keywords

Customer InquiriesEscalationCollectionsQuality AssuranceProductivity

About the role

Key responsibilities & impact

Serve as a primary point of contact for the PLANEPASS service
Respond to inbound customer inquiries by phone and email
Clarify account and invoice details and research customer questions
Resolve customer issues, concerns, and complaints accurately and professionally
Document every customer interaction in Vector’s internal CRM platform
Coordinate with internal teams when escalation is needed and follow through to ensure timely resolution
Spend approximately 10% of time assisting the collections team
Help customers with payment questions and professionally follow up on past-due balances
Apply established customer service methods and standards to meet and exceed goals
Research accounts using company records and internet resources
Collaborate with team members on efficiency, methods, process improvements, and revenue generation
Adapt to changing priorities, procedures, and customer needs while maintaining quality and productivity

Requirements

What you’ll need

Minimum of 3 years in a dedicated customer support or service role responding to inbound customer inquiries by phone and/or email
Experience researching and explaining account, invoice, billing, or payment information
Proficiency with CRM systems and the Microsoft Office 365 suite
Strong verbal and written communication skills, including active listening and clear explanations
Highly organized with excellent attention to detail and accurate documentation habits
Ability to prioritize multiple customer needs and adapt to changes in workflow
Strong problem-solving skills and sound judgment when resolving or escalating issues
Collaborative, customer-focused attitude supporting team and company goals
Ability to work 8:00am to 4:00pm Pacific Time, Monday through Friday
Resume must clearly demonstrate the minimum qualifications and experience
Application must be completed in full

Benefits

Comp & perks

Generous rewards for hard work and dedication
Open-door access to Senior Leadership
Constructive leadership support for every team member’s success
Focus on people and results rather than bureaucracy and arbitrary rules
Work/life balance respected and encouraged
Team-oriented workplace with time together and mutual support
Autonomy to plan, prioritize, and schedule your own tasks without micromanagement
Ongoing on-the-job training in aviation industry terminology and business practices