Medical Inbound Specialist

Vector Outsourcing Solutions Philippines

. Manage incoming calls from patients, healthcare customers, and service providers .

Posted 9/21/2026contractRemote • PhilippinesJunior💰 ₱26,000 - ₱30,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient interactions and providing accurate healthcare information while adhering to HIPAA regulations. Proficient in data entry and maintaining documentation with a strong focus on detail and confidentiality.

Highest-signal resume keywords

Customer Service ExperienceHealthcare TerminologyHIPAA ComplianceData Entry SkillsStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical BillingInsurance ClaimsTyping Speed 40 WPMDocumentation ManagementCall Handling

Soft Skills

Interpersonal SkillsAttention to DetailTime ManagementProblem Solving

Industry Keywords

Healthcare RegulationsPatient SupportConfidential Information

About the role

Key responsibilities & impact

Manage incoming calls from patients, healthcare customers, and service providers
Deliver accurate information and support regarding healthcare policies and procedures
Address patient concerns, resolve issues, and follow up to ensure a satisfactory outcome
Maintain thorough documentation of customer interactions and transactions
Adhere to HIPAA and other relevant healthcare regulations
Coordinate with other departments to escalate and resolve complex matters efficiently

Requirements

What you’ll need

At least 1-2 year of customer service, call center, or healthcare related experience preferred
Basic understanding of medical billing, insurance claims, and healthcare terminology
Strong communication and interpersonal skills
Ability to handle inbound calls professionally and efficiently
Strong attention to detail, accuracy, and excellent time management skills
Must possess excellent communication skills in English, both written and verbal
Proficient data entry skills
Typing speed of 40 WPM or faster
Ability to work with and protect confidential information
Open to consultancy contract minimum of 6 months
Able to work from home with reliable internet and a backup connection

Benefits

Comp & perks

Maternity & Paternity Leave
Government Contribution (SSS, Pag-ibig, Philhealth)
13th Month Pay
Paid Holidays
Bereavement Leave
Paid Vacation Leave
Paid Sick Leave
Work from Home
Equipment/ company computer is provided
Night shift differential pay
Php 1,000 De Minimis
₱1,000 monthly bonus upon regularization
HMO upon regularization