Virtual Front Desk Representative, Healthcare

Vector Outsourcing Solutions Philippines

. Respond to chats, inbound calls, and outbound calls from patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification .

Posted 11/2/2026contractRemote • PhilippinesMid-LevelSenior💰 ₱30,000 - ₱50,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems, with strong communication skills to effectively interact with patients and healthcare providers. Capable of managing administrative tasks, including data entry and record management, while adhering to HIPAA compliance.

Highest-signal resume keywords

EMR/EHR ExperienceExcellent English Communication SkillsPrior Authorization ExperienceMedical Virtual Assistant ExperienceBPO/Call Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryRecord ManagementTime-KeepingMedical History CollectionPayment Collection

Soft Skills

Communication SkillsReliability

Tools & Technologies

Electronic Medical Records SystemsEHR Systems

Industry Keywords

HIPAA ComplianceMedical InsuranceHealthcare Administration

About the role

Key responsibilities & impact

Respond to chats, inbound calls, and outbound calls from patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification
Respond to emails and manage voicemail
Provide administrative support, including data entry, record management, and time-keeping
Obtain medical history by navigating different Electronic Medical Records systems
Enter patient information using EHR
Maintain database records
Collect payments for cash pay, copays, and deductibles

Requirements

What you’ll need

Graduate of a Bachelor's Degree, preferably in Medical, but not required
Minimum 6-month consultancy contract, subject to renewal
1 year BPO/Call Center experience or related experience preferred, but not required
Excellent English communication skills, written and oral
Prior Authorization and Medical Virtual Assistant experience preferred
EMR/EHR experience and knowledge of Medical Insurance preferred
Willing to work shifting schedules, mostly night shift
Able to work from home
Reliable internet connection
Strictly adhere to and comply with HIPAA policy

Benefits

Comp & perks

Work from home
Company computer/equipment provided