Central Station Operator

Vector Security

. Respond to incoming alarm events involving life safety, property, and environmental signals .

Posted 11/2/2026full-timeRemote • Pennsylvania • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage multiple tasks with attention to detail. Proficient in accurately documenting actions and responding to alarm events while maintaining a calming presence during stressful situations.

Highest-signal resume keywords

Customer Service ExperienceActive Listening SkillsData Entry AccuracyProblem-Solving SkillsHigh School Diploma or Equivalent

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryBasic MathematicsDocument InterpretationAlarm Response Procedures

Soft Skills

EmpathyAttention to DetailTime Management

Tools & Technologies

Operating Software

Certifications & Qualifications

State Licenses

Industry Keywords

Central Station OperatorPublic Safety AgenciesCustomer Accounts

About the role

Key responsibilities & impact

Respond to incoming alarm events involving life safety, property, and environmental signals
Answer incoming calls in a timely manner
Document actions in operating software
Request responses from public safety agencies
Complete outbound calls to account contact lists
Handle customer accounts as a Central Station Operator
Complete shift duties as assigned by the CS Supervisor/Assistant Supervisor
Provide exceptional customer service and ensure accurate, efficient response and documentation

Requirements

What you’ll need

High School Diploma or Equivalent
Entry level position; no experience required
Customer service experience preferred
Able to read and interpret documents, procedure manuals, operating and maintenance instructions, and safety rules
Able to accurately understand, spell, and type words and numbers
Able to add and subtract two-digit numbers and multiply and divide with 10’s and 100’s
Able to apply common sense understanding to carry out written, oral, diagram, map, resolution code, or schedule instructions
Able to deal with problems involving several concrete variables in standardized situations
Active and empathetic listening skills, including producing a calming effect and eliciting necessary information during stressful situations
Able to efficiently and accurately input account data
Able to manage multiple tasks with great attention to detail
Able to meet all customer deadlines, both internal and external
Able to obtain and maintain state licenses as needed to access customer accounts
Able to work from home without distraction
Must be able to work with Vector-provided equipment

Benefits

Comp & perks

Competitive compensation
Medical, dental, and vision coverage
HSA/FSA programs
Company paid life and AD&D insurance
Company paid short- and long-term disability
Voluntary benefit products
401(k) retirement savings plan after just 60 days
7 Company Holidays, plus 2 Floating holidays of your choice
Paid Time Off
Tuition reimbursement
Employee Assistance Program (EAP)
Vector-provided equipment for remote work
Growth opportunities