Service Operations Supervisor

Vector Security

. Supervise the work of Operations Coordinators to provide operational excellence through efficient service and repair processes .

Posted 10/15/2026full-timeRemote • United StatesMid-LevelSenior💰 $54,488 - $87,029 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in supervising operations teams, ensuring operational excellence through effective service and repair processes. Proficient in performance management, coaching, and fostering teamwork while utilizing key performance indicators to drive service efficiency.

Highest-signal resume keywords

Supervisory ExperienceCoaching and FeedbackPerformance ManagementMicrosoft Office ProficiencyElectronic Security Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance MetricsService Efficiency ImprovementWork Order ManagementTeam Development ProgramsCustomer Complaint Resolution

Soft Skills

Team MotivationCollaborationCommunication

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft PowerPointMS D365

Industry Keywords

Operations CoordinationService DispatchingCall Center ExperienceService BillingEmergency Service Requests

About the role

Key responsibilities & impact

Supervise the work of Operations Coordinators to provide operational excellence through efficient service and repair processes
Oversee day-to-day operations team workflow and review team performance using report card metrics
Ensure completion of tasks, processing of incoming work, and movement of existing work orders
Improve service efficiencies and address service opportunities
Review team timesheets and performance and initiate biweekly team reviews
Review open work orders, service opportunities, scheduling dashboard progress, and ticket closures
Search, review, and assign emergency service requests
Receive escalated and specialized requests through the ROCS team and assign them for processing
Communicate with clients regarding escalations, large-scale service work, and overall service performance
Assist with resolving customer complaints related to service dispatching
Coach team members on performance and areas of responsibility
Coordinate with departmental and divisional leadership on service work requiring additional expertise
Hold team and one-on-one meetings to provide feedback and identify training opportunities
Work with leadership and training staff to build team development programs
Coordinate with the Service Billing team on TSP billing issues and work order concerns
Distribute and reinforce policies and procedures
Monitor coordinator dashboards and workflow to ensure timeliness and volume metrics are met
Participate in developing team member performance reviews
Manage travel costs through TSP selection, job bundling, and issue resolution in as few trips as possible

Requirements

What you’ll need

High School Diploma or GED equivalent required
Supervisory experience of 1-2 years - Preferred
Electronic Security Industry/Call Center Experience as a Lead or Supervisor - Preferred
Must be able to coach and provide feedback on areas of improvement, process alignment, and workflow
Must be able to motivate peers and/or direct reports and encourage teamwork through collaboration while sharing best practices
Experience with Microsoft Office products (Excel, Word, PowerPoint) required
Experience with MS D365 is a plus
Must be able to manage expectations based on proven key performance indicators, including response and repair days, return trips, and partner compliance with portal usage

Benefits

Comp & perks

Competitive compensation with incentive eligibility
Medical, dental and vision coverage
Company paid life and AD&D insurance
Company paid short- and long-term disability
Voluntary benefit products
401k retirement savings plan
Flexible Spending Account
Paid time off
Tuition reimbursement
Employee Assistance Program (EAP)
Growth opportunities