Customer Success Renewals Representative, Commercial

Veeam Software

. Achieve and exceed renewal and expansion quotas for the assigned Commercial territory .

Posted 10/14/2026full-timeTokyo • JapanMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer renewals and driving revenue growth through effective negotiation and relationship-building. Proficient in data analysis and pipeline management to achieve sales targets and maintain high-quality records.

Highest-signal resume keywords

Renewal ManagementSales Target AchievementCustomer EngagementData AnalysisCRM Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SalesAccount ManagementRenewalsForecastingData InterpretationNegotiationPipeline ManagementKPI TrackingCommercial AcumenIT Solutions Understanding

Soft Skills

Relationship BuildingCommunicationProblem SolvingProactivityResilience

Tools & Technologies

CRM SystemExcel

Industry Keywords

Commercial TerritoryCustomer SuccessLicense UpgradesChurn ManagementVeeam Solutions

About the role

Key responsibilities & impact

Achieve and exceed renewal and expansion quotas for the assigned Commercial territory
Own the end-to-end renewal process for a high-volume portfolio of customer accounts
Build and maintain a renewal pipeline, engaging customers up to six months before contract expiration
Analyze pipeline data, forecast renewal performance, identify risks and opportunities, and develop strategies to achieve targets
Engage customers to communicate the value of Veeam solutions and identify license upgrades, expansion, and additional-product opportunities
Manage churn risks and develop renewal close plans with internal stakeholders and channel partners
Re-engage customers with lapsed support contracts
Build relationships with channel partners to drive renewals and additional license sales
Negotiate renewal offers and commercial terms
Collaborate with Sales, Customer Success, Deal Desk, Legal, and other teams on renewal challenges and complex transactions
Maintain accurate customer, partner, opportunity, and renewal records in systems
Maintain data quality, pipeline management, and forecasting accuracy
Prioritize work to meet renewal deadlines, KPIs, and business objectives
Follow Veeam renewal best practices and operating cadence

Requirements

What you’ll need

At least 3 years of relevant experience in sales, account management, renewals, customer success, or a related commercial role
Proven track record of achieving or exceeding sales targets, renewal quotas, or other performance KPIs
Strong commercial acumen, including ability to identify revenue growth opportunities and negotiate effectively
Excellent analytical skills, including proficiency in Excel and ability to interpret data, identify trends, and develop actionable insights
Experience managing a portfolio of customer accounts, preferably in a high-volume, target-driven environment
Strong customer engagement and relationship-building skills
Excellent communication, negotiation, and problem-solving skills
Proactive, resilient, and self-motivated approach, with willingness to conduct outbound calls and consistently follow up with customers and partners
Experience using a CRM system for pipeline management, forecasting, and activity tracking
Understanding of IT solutions, software subscriptions, licensing, or technology products is an advantage

Benefits

Comp & perks

Paid annual leave plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Flexible Spending Allowance (FSA) for medical, dental, vision, wellness, fitness, and tech-related expenses
Opportunities to learn and grow through LinkedIn Learning, O’Reilly, mentoring, workshops, and learning events such as the annual Global Day of Learning