Incident Response Director

Veeam Software

. Handle incident response cases .

Posted 11/10/2026full-timeRemote • California • United StatesLead💰 $197,670 - $367,070 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in incident response operations and cybersecurity, with a strong focus on client experience and operational compliance. Capable of managing case operations, improving efficiency, and contributing to product development based on customer feedback.

Highest-signal resume keywords

Incident Response OperationsCybersecurity QualificationsProject ManagementTeam BuildingOperational Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ResponseOperational ControlsProcess ImprovementData AnalysisFinancial Operations Management

Soft Skills

Clear CommunicationClient Experience FocusRelationship CultivationFeedback DeliveryNegotiation

Certifications & Qualifications

Cybersecurity Certifications

Industry Keywords

Cyber Incident ResponseRansomware RecoveryOperational Compliance ProceduresStakeholder CommunicationPrivate Sector Cybersecurity

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Handle incident response cases
Own the customer experience from onboarding through case closure
Guide clients on how their cases will progress
Negotiate with cyber criminals
Manage financial operations associated with settlements
Interact with commercial partners and law enforcement partners
Follow and improve operational compliance procedures
Manage case operations and improve throughput efficiency
Travel and speak on behalf of the company to clients and at industry gatherings
Help shape the ransomware incident response product and service
Help companies worldwide recover from cyberattacks

Requirements

What you’ll need

Must reside in the Pacific Time Zone / West Coast
Passion for ensuring an excellent client experience
Ability to identify operational patterns and bottlenecks and develop process and technology solutions
Experience in incident response operations
Experience in cyber incident response within the private sector
At least 1 year of management experience
Experience recruiting and building a team
Cybersecurity qualifications or certifications
Ability to contribute as an individual contributor and grow and scale a team
Interest in product development and prioritization based on customer feedback
Data-driven approach
Understanding of operational controls, regulations, and policies
Clear and articulate communication with customers and coworkers
Project management and stakeholder communication experience
Ability to cultivate internal relationships and give and receive candid performance feedback

Benefits

Comp & perks

Unlimited paid time off
12 paid holidays, including 4 global VeeaMe Days for self-care
24 paid volunteer hours annually through Veeam Cares
Paid parental leave: 8 weeks for all parents and 16 weeks for birthing parents
Medical, dental, and vision coverage starting on the first day
Mental health support, therapy sessions, and digital wellness tools through the Employee Assistance Program
401(k) retirement plan with company matching contributions
Fertility, adoption, and surrogacy support through Maven
AirVet 24/7 virtual veterinary care at no cost
Legal services, identity protection, and supplemental health insurance options
Tax-advantaged spending accounts for healthcare, dependent care, and commuting
Learning and growth opportunities through LinkedIn Learning, O’Reilly, mentoring, workshops, and learning events such as Global Day of Learning