Senior Customer Success Manager

Veeam Software

. Own the technical customer relationship for a portfolio of strategic Enterprise and Commercial Named accounts .

Posted 10/6/2026full-timeRemote • United StatesSenior💰 $99,800 - $166,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management, focusing on technical account management and data protection strategies. Capable of translating customer objectives into actionable technical roadmaps while driving measurable outcomes and fostering strong relationships with high-value clients.

Highest-signal resume keywords

Customer Success EngineeringData Protection StrategiesTechnical Account ManagementVMCE CertificationCloud Adoption

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Backup and RecoveryVirtualizationOperating SystemsStorageCybersecurityAutomation TechnologiesProtection Strategy DesignRecovery PreparednessMigration ProjectsTechnical Assessments

Soft Skills

Consultative MindsetAdaptabilityStakeholder CommunicationRelationship ManagementStrategic Thinking

Tools & Technologies

AWSAzureEnterprise PlatformsCyber Resilience ToolsDisaster Recovery Solutions

Certifications & Qualifications

VMCE CertificationEnterprise-Scale CertificationsSecurity Certifications

Industry Keywords

Customer Success PlansHealth AssessmentsResilience ReviewsOperational EfficiencyRansomware Recovery

Tech Stack

Tools & technologies

AWSAzureCloudCyber Security

About the role

Key responsibilities & impact

Own the technical customer relationship for a portfolio of strategic Enterprise and Commercial Named accounts
Build, maintain, and advance tailored Customer Success Plans aligned with customer objectives, technical priorities, desired outcomes, and success criteria
Guide customer activation, adoption, optimization, and measurable value realization across the Veeam portfolio
Conduct health assessments, architecture reviews, protection strategy evaluations, and solution adoption planning
Assess recovery readiness, identify resilience improvements, and provide strategic recommendations
Facilitate recovery simulations, resilience reviews, and best-practice discussions
Monitor customer health signals and adoption trends, identify risks, develop mitigation plans, and improve retention outcomes
Partner with Account Executives and Customer Success leadership to identify expansion opportunities
Develop executive-ready business reviews, resilience reports, and success updates
Coordinate across Veeam teams to remove blockers and accelerate customer outcomes
Provide strategic guidance on data protection, recovery, cyber resilience, cloud adoption, operational efficiency, and portfolio optimization
Support a high-touch engagement model for a limited portfolio of high-value customers, typically accounts exceeding $200,000 in annual recurring revenue
Own the technical success plan and adoption roadmap supporting renewal and expansion strategy

Requirements

What you’ll need

5+ years of experience in customer-facing technical roles such as Customer Success Engineering, Technical Account Management, Solutions Engineering, Consulting, Professional Services, or similar positions focused on data protection and recovery technologies
Strong technical expertise across backup and recovery, virtualization, operating systems, storage, cloud platforms, cybersecurity, and automation technologies
Experience designing and validating protection strategies, recovery preparedness programs, modernization initiatives, and migration projects
Ability to translate customer business objectives into technical roadmaps, adoption strategies, and measurable outcomes
Experience presenting technical, operational, and risk-based recommendations to senior stakeholders
Ability to manage multiple strategic customer relationships while driving measurable success outcomes
Consultative mindset and ability to adapt engagement strategies and success plans to varying customer priorities, technical environments, and business challenges
Experience conducting technical assessments, health reviews, architecture discussions, and executive business reviews
VMCE certification required or obtained within an agreed-upon timeframe following hire
Bonus: AWS, Azure, security, infrastructure, and enterprise platform certifications; enterprise-scale, cyber resilience, ransomware recovery, disaster recovery, and information security framework experience

Benefits

Comp & perks

Unlimited paid time off
12 paid holidays, including 4 global VeeaMe Days for self-care
24 paid volunteer hours annually through Veeam Cares
Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
Medical, dental, and vision coverage starting on your first day
Mental health support, therapy sessions, and digital wellness tools via the Employee Assistance Program
401(k) retirement plan with company matching contributions
Fertility, adoption, and surrogacy support through Maven
AirVet: 24/7 virtual veterinary care at no cost
Legal services, identity protection, and supplemental health insurance options
Tax-advantaged spending accounts for healthcare, dependent care, and commuting
On-demand learning libraries, mentoring, workshops, and learning events