Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Vehlo

Customer Support Specialist – Shop Boss

Vehlo

. Provide frontline technical support via phone, email, chat, and screen-sharing tools .

Posted 10/10/2026full-timeRemote • Tennessee • United StatesJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving and troubleshooting skills in a technical support role, effectively communicating technical concepts to non-technical users. Proficient in managing multiple cases and utilizing support tools to enhance customer satisfaction and streamline support processes.

Highest-signal resume keywords
Technical Support ExperienceProblem-Solving SkillsTicketing Systems ExperienceExcellent Communication SkillsSaaS Environment Familiarity

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
TroubleshootingRoot-Cause IdentificationSQLLog AnalysisReporting Tools
Soft Skills
Written CommunicationVerbal CommunicationTime ManagementPrioritization
Tools & Technologies
ZendeskJiraSalesforceScreen-Sharing ToolsRemote Support Tools
Industry Keywords
SaaSSoftwareHelpdeskCustomer SupportMetrics-Driven Support

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Provide frontline technical support via phone, email, chat, and screen-sharing tools
  • Diagnose and resolve application, configuration, and workflow issues promptly and professionally
  • Gather accurate issue details, reproduce problems where possible, and document clear case notes
  • Escalate complex or recurring issues to Product, Engineering, and Customer Success with defined steps, impact, and customer context
  • Educate users on best practices
  • Identify product gaps and trends
  • Contribute to continuous improvement of documentation and support processes

Requirements

What you’ll need
  • 1–2 years of experience in a technical support, customer support, or helpdesk role within a SaaS, software, or technology-enabled environment
  • Strong problem-solving and troubleshooting skills, including methodical investigation and root-cause identification
  • Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users
  • Experience with ticketing systems and support tools such as Zendesk, Jira, Salesforce, or similar platforms
  • Ability to manage multiple cases simultaneously, prioritize effectively, and meet response-time and resolution expectations in a fast-paced environment
  • Preferred: Experience supporting automotive software, POS, or shop management systems
  • Preferred: Familiarity with web-based applications, APIs, integrations, or data workflows
  • Preferred: Experience using screen-sharing and remote support tools
  • Preferred: Exposure to SQL, reporting tools, log analysis, or other technical diagnostic tools
  • Preferred: Experience in a metrics-driven support organization, including familiarity with CSAT, SLA, First Contact Resolution, or backlog management

Benefits

Comp & perks
  • Comprehensive benefits package
  • Opportunities for impact, growth, recognition, and rewards