Implementation & Training Specialist

Vehlo

. Hold weekly pre-launch calls for upcoming installations .

Posted 10/13/2026full-timeRemote • Tennessee • United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in implementing software solutions and delivering training in dealership environments, with a strong focus on user adoption and customer feedback integration. Proficient in managing multiple installations and timelines while maintaining effective communication with diverse stakeholders.

Highest-signal resume keywords

Software Implementation ExperienceTraining Delivery SkillsDealership Fixed Operations KnowledgeFamiliarity with Dealer Management SystemsStrong Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software ImplementationTraining DeliveryDealership Fixed OperationsDealer Management SystemsWorkflow ResponsibilitiesRole Best PracticesDocumentation SkillsUser Adoption StrategiesCustomer Feedback IntegrationProcess Improvement

Soft Skills

Confidence in TeachingProfessional Presentation SkillsStrong OrganizationFollow-ThroughCollaborative Teamwork

Tools & Technologies

Cloud-Based SoftwareLearning PlatformsTicketing PlatformsComputersTablets

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Automotive SettingDealership Service DepartmentDMS-Integrated ProductsFast-Growing EnvironmentEvolving Processes

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Hold weekly pre-launch calls for upcoming installations
Build and document each store’s readiness plan before launch
Lead installations at customer dealerships
Deliver role-based training using Vehlo’s standardized training modules
Drive user adoption by ensuring users understand workflow responsibilities and role best practices
Respond to post-launch training needs by phone, text, and webcast within service-level targets
Complete a documented, warm handoff to the Customer Experience team
Maintain fluency in Vehlo’s training curriculum and keep up with product updates
Share customer feedback to improve training modules
Travel to dealerships, including overnight and some weekend travel as required

Requirements

What you’ll need

3–5 years of experience implementing software and training end users, ideally in a dealership or automotive setting
Working knowledge of dealership fixed operations (service, parts, and the repair order process)
Familiarity with major dealer management systems (DMS) such as CDK, Reynolds & Reynolds, or Dealertrack
Confidence teaching adults in person and virtually
Ability to present professionally to customers at every level, from service advisors to dealership leadership
Strong organization and follow-through, with the ability to manage multiple installs and timelines at once
Comfort with computers, tablets, and cloud-based software
Ability to work independently on the road and collaboratively with internal teams
Valid driver’s license
Ability to travel as needed, including by air, car, or public transportation
Preferred: Direct experience in a dealership service department or with a DMS-integrated product
Preferred: Experience delivering standardized training curricula or using a learning or ticketing platform
Preferred: Experience in a fast-growing or changing environment where processes are still evolving
Employment may be contingent upon a background check

Benefits

Comp & perks

Medical, dental, vision, and life insurance
401(k) with company match
Paid time off and holidays