Product Manager

Vehlo

. Own the Shop-Ware product roadmap end to end and make explicit prioritization trade-offs .

Posted 11/7/2026full-timeRemote • Tennessee • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management with a focus on multi-location capabilities, customer-centric design, and AI-assisted features. Proven ability to drive product metrics and facilitate cross-functional collaboration to enhance user experience and operational efficiency.

Highest-signal resume keywords

5+ Years In Product ManagementExperience Shipping Complete ProductsMulti-Location Hierarchy DesignTechnical Fluency In Data FlowsHands-On Prototyping And Data Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Roadmap OwnershipCustomer DiscoveryBacklog RefinementSpecification CreationAI-Assisted Features ShippingData AnalysisIntegration Contracts AssessmentProduct Metrics IdentificationRole Inheritance DesignMigration Planning

Soft Skills

Self-DirectionCommunicationCollaborationCustomer ObservationProblem-Solving

Tools & Technologies

AI ToolsParts CatalogsAPI IntegrationsVideo Conferencing SoftwareScreen Sharing Tools

Industry Keywords

Vertical SaaSSMB SaaSDealer Service SoftwareField-Service SoftwareParts Pricing WorkflowsEmbedded PaymentsLean Engineering Teams

About the role

Key responsibilities & impact

Own the Shop-Ware product roadmap end to end and make explicit prioritization trade-offs
Explain product decisions to shop owners, sellers, and engineers
Design and improve repair-shop workflows and information architecture from estimate and authorization through parts, labor, inspection, invoice, and payment
Own multi-location/MSO capabilities including permissions, role inheritance, cross-store data and inventory, corporate views, and migration from single-store to multi-store models
Plan for migration and adoption risk
Own the AI-assisted parts pricing matrix experience, activation, value demonstration, trust, and override auditing
Own the in-product experience and trade-offs for parts catalogs, ordering, payments, vehicle data, and API integrations
Conduct monthly customer discovery with service advisors, technicians, and owners through video and screen sharing
Build job maps and use customer observations to inform product decisions
Work with the customer advisory board and customer office hours
Run backlog refinement, release readiness, and stakeholder roadmap reviews
Create product documentation and enablement for sales and support teams
Produce clear specifications and acceptance criteria for engineering
Report to the Principal Product Manager for the Shop Management Suite
Work daily with Shop-Ware engineering and closely with onboarding, support, customer success, sales, and marketing

Requirements

What you’ll need

5+ years in product management
Full ownership of a core product, beyond a feature area or squad backlog
Experience shipping a complete product customers rely on to run their business
Experience designing or shipping multi-location hierarchy, permissions, role inheritance, or cross-location capability
Experience migrating existing single-location customers to a multi-location model without losing them
Ability to learn a new domain quickly
Understanding of small business owner-operator customers and evidence of learning through direct customer observation
Ability to identify and move product metrics such as adoption, retention, expansion, support volume, or time to value
Ability to identify sunset features and explain the rationale
Technical fluency: ability to read a schema, reason about data flows, work through integration contracts, and assess estimates or designs
Self-direction and ability to set direction and challenge incorrect direction
Hands-on prototyping, data analysis, and use of AI tools for writing, research, and analysis
Experience shipping AI-assisted features to customers and handling model errors is a strong plus
Experience with AI-driven product surfaces, accuracy, evaluation, user trust, consumption-based pricing, and COGS management is optional/preferred
Experience in vertical or SMB SaaS, dealer service, fleet or field-service software, parts catalog/pricing/procurement workflows, embedded payments, partner and integration ecosystems, or lean engineering teams with contract developers is helpful
Automotive experience is helpful but not required

Benefits

Comp & perks

Comprehensive benefits package
Opportunity for impact, growth, recognition, and rewards
Equal opportunity and diversity and inclusion commitment