German-Speaking Customer Expert Consultant

Velenosi & Meredith Consulting

. Provide customer support to German-speaking customers regarding technical issues and account inquiries .

Posted 10/24/2026full-timeSofia • BulgariaMid-LevelSenior💰 €1,636 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates professional fluency in German, strong communication skills, and a customer-oriented mindset while effectively resolving technical issues and account inquiries. Proficient in proactive problem-solving and identifying sales opportunities to enhance customer satisfaction.

Highest-signal resume keywords

Professional Fluency In GermanStrong Communication SkillsProactive Problem-SolvingCustomer-Oriented MindsetAbility To Work Shifts

ATS Keywords

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Applicant Tracking System Keywords

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Certifications & Qualifications

EU CitizenshipValid Spain Residency And Work Authorization

Industry Keywords

Customer SupportTechnical IssuesAccount InquiriesBilling QuestionsAccount DiscrepanciesProduct UpgradesSales OpportunitiesComplex Issues Analysis

About the role

Key responsibilities & impact

Provide customer support to German-speaking customers regarding technical issues and account inquiries
Handle billing questions and process transactions
Resolve account discrepancies
Identify customer needs and introduce relevant product upgrades or sales opportunities
Analyze complex issues and route them to appropriate internal departments

Requirements

What you’ll need

Professional fluency in German (C1 or C2 level)
No previous experience required; suitable for entry-level candidates and students
Strong communication skills
Proactive problem-solving
Customer-oriented mindset
Ability to work shifts scheduled Monday through Saturday, from 09:00 to 21:00
EU citizenship or valid Spain residency and work authorization
No visa sponsorship available

Benefits

Comp & perks

Unlimited sales bonus structure; top performers can earn over €1,000 extra per month
Flexible shift patterns
Choice of full-time or part-time hours
100% remote work possible from anywhere within Bulgaria
Modern office work option in Sofia
2 weeks of Airbnb accommodation covered upon arrival
Up to €255 reimbursement for the flight ticket, paid with the first salary
Permanent employment contract
20 days of paid annual leave