Chargeback Analyst I

. Review, research and initiate the resolution of dispute inquiries from cardholders, credit unions and internal teams.

Posted 9/25/2026full-timeRemote • United StatesJunior💰 $17 - $22 per hourWebsite

Key responsibilities & impact

Review, research and initiate the resolution of dispute inquiries from cardholders, credit unions and internal teams.
Analyze cardholder fraud/dispute information and documentation and apply appropriate case actions.
Process Chargebacks and funds recovery within card association rules and timeframes.
Analyze and interpret merchant responses, including Arbitration and Compliance next steps.
Manage dispute cases through applicable cycles up to final resolution.
Maintain accurate case files, documentation and case notations.
Generate cardholder letters and correspondence for regulatory and card association compliance.
Mitigate financial losses through accurate, detailed case handling.
Interpret changes to dispute resolution rules mandated by card associations.
Keep informed on product enhancements, system changes and compliance issues.
Service inbound/outbound cardholder and credit union calls or inquiries.
Monitor and troubleshoot daily workflow and recommend actions to management based on volumes and trends.
Perform other duties as assigned.

What you’ll need

High School diploma or equivalent required.
Associate's degree in a related field or equivalent combination of education and/or experience preferred.
1 year customer service experience required.
1 year experience working in payments preferred.
General knowledge of card Brand (Visa, MasterCard, Amex, Discover etc.) processing preferred.
Regular and reliable attendance is essential.
This role is currently not eligible for sponsorship.
Ability to comply with card association and regulatory guidelines and timeframes.

Comp & perks