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Velera

Client Delivery Analyst I – Digital Platform, Channel Operations

Velera

. Support successful implementation of complex financial institution debit and/or credit projects and initiatives .

Posted 10/13/2026full-timeRemote • United StatesJunior💰 $54,000 - $83,600 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in payment processing, technical leadership, and project management, with a strong ability to communicate effectively with clients and vendors. Proficient in analyzing complex requirements and providing solutions that meet business needs while ensuring timely execution of project deliverables.

Highest-signal resume keywords
Payment Processing ExperienceTechnical LeadershipProject ManagementAnalytical SkillsEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Gap AnalysisSystem TestingData MappingChange ManagementProcess Improvement
Soft Skills
Organizational SkillsDecision-MakingConflict ResolutionPresentation SkillsIndependence
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft TeamsSpreadsheet Software
Certifications & Qualifications
Six Sigma Knowledge
Industry Keywords
Payment Card ProductsClient SupportImplementationOperational ImplementationVendor Coordination

About the role

Key responsibilities & impact
  • Support successful implementation of complex financial institution debit and/or credit projects and initiatives
  • Consult with clients on business and technical requirements
  • Provide technical leadership for assigned implementations and coordinate operational implementation of technical deliverables
  • Meet with clients to discuss specifications and determine project options with clients and vendors
  • Complete gap analyses to define system setup requirements
  • Provide consulting and guidance on approaches to meet business requirements
  • Communicate between client and vendor technical groups and data-map technical files between systems
  • Execute project plans with client staff and vendors, ensuring technical tasks are accurate and timely
  • Identify and report outstanding issues to project managers and assist with issue resolution
  • Communicate implementation technical aspects and requirements with vendors and internal project support teams
  • Validate system parameters, conduct testing, and modify program parameters when necessary
  • Provide technical support during design, development, and implementation
  • Provide extended-hour post-implementation and after-hours on-call support
  • Follow change control and change management processes
  • Build working relationships with clients, vendors, and internal project teams
  • Identify process improvements and complete department project tasks
  • Travel and provide occasional on-site support as needed

Requirements

What you’ll need
  • Associates degree in related field and/or equivalent combination experience and education is required
  • Bachelor’s degree preferred
  • One (1) year of related experience in the payment processing industry required
  • Thorough understanding of payment card products, support services and processes required
  • Overall understanding of all Velera Products and Solutions and how they are implemented in conjunction with assigned projects
  • Proven facilitation, organizational, prioritization, decision-making and conflict resolution skills required
  • Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids
  • Ability to work in a fast-paced environment, manage multiple priorities/projects and meet deadlines
  • Demonstrated excellent analytical skill, with ability to manage complex factors in multifaceted projects
  • Ability to work independently with minimal guidance, exercise discretion, and demonstrate good judgment
  • Proficiency with Microsoft Word, Excel, Teams, and spreadsheet software applications
  • Knowledge and experience with Six Sigma projects preferred
  • Ability to travel as needed, 10-15%
  • Ability to provide extended-hour post-implementation client support
  • This role is currently not eligible for sponsorship

Benefits

Comp & perks
  • Competitive wages
  • Medical with telemedicine
  • Dental and Vision
  • Basic and Optional Life Insurance
  • Paid Time Off (PTO)
  • Maternity, Parental, Family Care
  • Community Volunteer Time Off
  • 12 Paid Holidays
  • Company Paid Disability Insurance
  • 401k (with employer match)
  • Health Savings Accounts (HSA) with company provided contributions
  • Flexible Spending Accounts (FSA)
  • Supplemental Insurance
  • Mental Health and Well-being: Employee Assistance Program (EAP)
  • Tuition Reimbursement
  • Wellness program
  • Remote-first, flexible environment
  • Psychological safety, wellbeing and belonging