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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex financial institution projects, particularly in payment processing, while providing technical leadership and ensuring quality implementation. Strong ability to communicate technical requirements and collaborate with clients and vendors to achieve project goals.
Highest-signal resume keywords
Payment Processing Industry ExperienceClient Facing Project SupportBusiness And System AnalysisCard Processing ConversionsConnex System Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Gap AnalysisTechnical LeadershipProject ManagementSystem TestingData MappingProcess ImprovementTechnical SupportImplementation Quality AssuranceChange Control ManagementTraining And Mentoring
Soft Skills
Client ConsultationCommunicationIssue ResolutionRelationship BuildingTeam Collaboration
Certifications & Qualifications
Project Management CertificationSix Sigma Methodology Training
Industry Keywords
Payment Card ProductsSupport ServicesOperational ImplementationTechnical Project DeliverablesPost-Implementation Support
About the role
Key responsibilities & impact- Support successful implementation of complex financial institution debit and/or credit projects through technical tasks and quality checks.
- Lead client consultation on business and technical requirements and incorporate requirements into project plans.
- Provide technical leadership and coordinate all phases of operational implementation of technical project deliverables.
- Meet with clients to discuss specifications and work with clients and vendors to determine project options.
- Complete Gap Analysis to define system set-up requirements.
- Provide consulting and guidance on approaches to meeting business requirements.
- Communicate between technical groups at client and vendor locations and data map technical files between systems.
- Execute project plans with client staff and vendors, ensuring technical tasks are accurate and timely.
- Identify and report outstanding issues and assist with issue resolution.
- Ensure implementation quality and communicate technical requirements with third-party vendors and internal Project Support Team.
- Validate system parameters, conduct testing, and modify program parameters when necessary.
- Provide technical support during design, development, and implementation phases.
- Provide extended-hour post-implementation support and occasional on-site support.
- Follow change control and management processes and help less tenured consultants follow them.
- Develop relationships with clients and internal project teams to deliver complex implementations.
- Identify process improvements.
- Train and mentor less tenured Analysts.
- Help develop product/service requirements templates and procedural steps.
- Complete tasks associated with department projects.
- Provide after-hours on-call support for project installations.
- Perform other duties as assigned.
Requirements
What you’ll need- Bachelor’s degree in related field and/or equivalent combination experience and education required.
- Training in Six Sigma Methodology and project management certification preferred.
- Seven (7) years of related experience in the payment processing industry required.
- Thorough understanding of payment card products, support services and processes required.
- Five (5) years of related experience in business or system analysis required.
- Three (3) years of client facing project support experience required.
- Experience required completing card processing conversions that require migrating data from one processing platform to another.
- Connex System Experience Highly Desired.
- This role is currently not eligible for sponsorship.
Benefits
Comp & perks- Competitive wages
- Medical with telemedicine
- Dental and Vision
- Basic and Optional Life Insurance
- Paid Time Off (PTO)
- Maternity, Parental, Family Care
- Community Volunteer Time Off
- 12 Paid Holidays
- Company Paid Disability Insurance
- 401k (with employer match)
- Health Savings Accounts (HSA) with company provided contributions
- Flexible Spending Accounts (FSA)
- Supplemental Insurance
- Mental Health and Well-being: Employee Assistance Program (EAP)
- Tuition Reimbursement
- Wellness program
- Remote-first, flexible environment