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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in payment processing, project management, and client-facing support, with a strong focus on system analysis and implementation. Capable of facilitating communication between technical teams and clients while ensuring quality and adherence to project timelines.
Highest-signal resume keywords
Payment Processing Industry ExperienceProject Management CertificationBusiness/System AnalysisClient Facing Project SupportSix Sigma Methodology Training
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Gap AnalysisData MappingSystem TestingTechnical SupportImplementation ProcessesChange ManagementProcess ImprovementCard Processing ConversionsSystem Setup RequirementsProgram Parameter Modification
Soft Skills
Client CommunicationRelationship BuildingIssue ResolutionMentoringFacilitation
Certifications & Qualifications
Project Management CertificationSix Sigma Methodology Training
Industry Keywords
Payment Card ProductsSupport ServicesPayment ProcessingTechnical AspectsImplementation Phases
About the role
Key responsibilities & impact- Meet with clients to discuss specifications for complex projects and determine project options with clients and vendors.
- Facilitate meetings with key client personnel.
- Complete gap analyses to define system setup requirements.
- Provide consulting and guidance on approaches to meet business requirements.
- Communicate between client and vendor technical groups and data map technical files between systems.
- Execute project plans with client staff and vendors, ensuring technical tasks are completed accurately and on time.
- Identify and report outstanding issues and assist with resolution.
- Ensure quality throughout implementation processes.
- Communicate implementation technical aspects and requirements with third-party vendors and internal project support teams.
- Validate system parameters, conduct testing, and modify program parameters when necessary.
- Provide technical support during design, development, and implementation phases.
- Provide extended-hour post-implementation and after-hours on-call support as needed.
- Follow change control and change management processes.
- Develop working relationships with clients and internal project team members to deliver complex implementations.
- Assist with process improvements, training and mentoring less-tenured analysts, and development of product/service requirement templates and procedures.
- Perform other duties as assigned.
Requirements
What you’ll need- Bachelor’s degree in related field and/or equivalent combination experience and education is required.
- Training in Six Sigma Methodology and project management certification preferred.
- Seven (7) years of related experience in the payment processing industry required.
- Thorough understanding of payment card products, support services and processes required.
- Five (5) years of related experience in business or system analysis required.
- Three (3) years of client facing project support experience required.
- Experience required completing card processing conversions that require migrating data from one processing platform to another.
- This role is currently not eligible for sponsorship.
Benefits
Comp & perks- Competitive wages
- Medical with telemedicine
- Dental and Vision
- Basic and Optional Life Insurance
- Paid Time Off (PTO)
- Maternity, Parental, Family Care
- Community Volunteer Time Off
- 12 Paid Holidays
- Company Paid Disability Insurance
- 401k (with employer match)
- Health Savings Accounts (HSA) with company provided contributions
- Flexible Spending Accounts (FSA)
- Supplemental Insurance
- Mental Health and Well-being: Employee Assistance Program (EAP)
- Tuition Reimbursement
- Wellness program
- Remote-first, flexible environment
