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Velera

Client Delivery Program Manager – CDE PMO

Velera

. Develop and execute client strategic plans with senior Velera leadership and assigned financial institution .

Posted 11/3/2026full-timeRemote • United StatesSeniorLead💰 $84,900 - $131,600 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in managing financial institution programs and projects, with a strong focus on client relationship management, strategic planning, and adherence to project management best practices. Proficient in utilizing PMO tools and understanding payments regulations to ensure successful project delivery.

Highest-signal resume keywords
Client Relationship ManagementProject Management Best PracticesFinancial Services ExperiencePgMP or PMP CertificationKnowledge of Payments Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Program ManagementProject ImplementationKPI Metrics ReportingStrategic PlanningRisk ManagementSix Sigma MethodologiesECommerce KnowledgeCredit and Debit ProcessingPMO ToolsBusiness Management
Soft Skills
Client-Facing SkillsInfluencing SkillsCross-Functional CollaborationCommunication SkillsProblem-Solving Skills
Tools & Technologies
PMO ToolsService ApplicationsProject Management SoftwareReporting ToolsFinancial Institution Platforms
Certifications & Qualifications
PgMPPMP
Industry Keywords
Financial ServicesPayments RegulationsDodd-FrankClient Support EnvironmentIndustry-Standard Best Practices

Tech Stack

Tools & technologies
PMP

About the role

Key responsibilities & impact
  • Develop and execute client strategic plans with senior Velera leadership and assigned financial institution
  • Provide centralized oversight of project and product implementations within the FI program
  • Partner with Client Growth Management, Client Service Delivery, Project Delivery teams, vendors and business units
  • Support and foster productive client relationships and advocate for the financial institution within Velera
  • Build resolution action plans, monitor program risks and health, and address project-related issues
  • Develop strategic roadmaps and manage delivery of FI program initiatives
  • Plan, execute and deliver multiple programs and projects aligned with client strategic goals
  • Establish relationships with executives, department heads and project implementation teams
  • Maintain the FI program management framework, including scope, schedules and resource requirements
  • Produce program status reports, KPI metrics, client presentations and business reviews
  • Monitor progress and adherence to schedule, scope and quality standards; identify, mitigate and escalate risks and dependencies
  • Serve as central point of contact among partners, Velera business units and clients
  • Manage resolution communications and delivery of card processing implementations, product implementations and strategic initiatives
  • Serve as management point of contact for project issues and escalated resolution
  • Lead or participate in cross-functional projects
  • Consult on solution development and support various Velera departments
  • Maintain knowledge of PMO tools, products, service applications, regulations and program/project management practices
  • Travel to financial institution and vendor locations and potentially work onsite with clients for extended periods

Requirements

What you’ll need
  • Bachelor’s Degree in related field; preferably in Systems or Business Management or equivalent combination of education and experience preferred
  • Ten (10) years of experience in a client support environment required
  • Five (5) years of financial services experience required
  • Five (5) years of experience in credit, debit and/or eCommerce preferred
  • Understanding of project management best practices and Six Sigma methodologies preferred
  • PgMP or PMP preferred
  • Strong client-facing and influencing skills
  • Knowledge of partner organizations and platforms
  • Working knowledge of program management and reporting PMO tools
  • Knowledge of Velera products and service applications
  • Understanding of payments regulations, including Dodd-Frank
  • Knowledge of industry-standard best practices and PMO processes
  • This role is currently not eligible for sponsorship

Benefits

Comp & perks
  • Competitive wages
  • Medical with telemedicine
  • Dental and Vision
  • Basic and Optional Life Insurance
  • Paid Time Off (PTO)
  • Maternity, Parental, Family Care
  • Community Volunteer Time Off
  • 12 Paid Holidays
  • Company Paid Disability Insurance
  • 401k (with employer match)
  • Health Savings Accounts (HSA) with company provided contributions
  • Flexible Spending Accounts (FSA)
  • Supplemental Insurance
  • Mental Health and Well-being: Employee Assistance Program (EAP)
  • Tuition Reimbursement
  • Wellness program
  • Remote-first, flexible environment