Manager, Client Delivery Experience

Velera

. Lead technical and professional staff delivering client-facing card processing projects, conversions, configurations, solution setups, and quality assurance testing.

Posted 10/1/2026full-timeRemote • United StatesSeniorLead💰 $105,600 - $163,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client-facing card processing projects, including strategic conversions and product implementations, while ensuring compliance with project management processes. Proficient in leading cross-functional teams, analyzing business impacts, and promoting operational efficiencies within the financial industry.

Highest-signal resume keywords

Project ManagementCard Processing SystemsClient Project ManagementTeam LeadershipAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ImplementationQuality Assurance TestingChange ManagementProcess ImprovementKPI ManagementSLA ComplianceBusiness Impact AnalysisComplex Project PlanningVendor Relationship ManagementLegal Compliance Understanding

Soft Skills

Presentation SkillsProblem SolvingInterdepartmental CommunicationEmployee EngagementMentoring

Tools & Technologies

Microsoft Office SuiteProject Management ToolsVendor Processing Platforms

Industry Keywords

Credit Card IndustryDebit Card IndustryFinancial IndustrySix SigmaClient Conversions

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Lead technical and professional staff delivering client-facing card processing projects, conversions, configurations, solution setups, and quality assurance testing.
Define requirements and processes for enhancements and new products/services across processing systems and subsystems.
Manage client projects including strategic conversions and product implementations; serve as escalation point for critical issues.
Provide management leadership and supervision using standardized project management processes, tools, and best practices.
Oversee debit and credit platform configurations across multiple vendor processing platforms according to client requirements, SLAs, and change management practices.
Manage project implementation staff and deploy cross-functional teams to deliver implementations.
Oversee system requirements, project plans, technical procedures, conversions, and complex mergers.
Forecast, recruit, develop, and assign resources based on project priorities.
Establish project management principles, timelines, workflows, accountability, and inter-departmental communication.
Promote operational efficiencies and process improvements; support strategic planning and execute strategic projects.
Monitor change events, resolve project issues and delays, and maintain updates on processing-system changes.
Ensure compliance with project management processes and identify continuous improvement opportunities.
Attend offsite meetings at client, Velera, and partner-vendor locations as needed.
Provide presale support, consulting, presentations, and ad hoc technical support.
Maintain KPIs and OKRs and provide after-hours on-call support for installations as needed.
Collaborate with senior leadership and Go-To-Market teams on goals, initiatives, impacts, and resource estimates.
Establish performance standards, reports, procedures, and SLA compliance.
Evaluate project requirements, schedules, risks, dependencies, priorities, and resource needs.
Manage internal/external stakeholder and vendor relationships.
Oversee testing and issue resolution for product releases and unexpected implementation outcomes.
Hire, coach, mentor, evaluate, develop, and manage staff, including performance, compensation, and employment actions.
Direct employee-engagement action plans and ensure duties meet department standards.
Perform other duties as assigned.

Requirements

What you’ll need

Bachelor’s Degree in related field and/or equivalent combination of experience and education required.
Eight (8) years in credit/debit card and/or financial industry related experience required, inclusive of five (5) years in client project and/or conversion related experience.
Five (5) years management experience preferred.
Working knowledge of card processing systems preferred.
Ability to lead large cross-functional teams and engage with senior leadership internally and externally.
Ability to analyze and assess business impacts.
Demonstrated presentation skills and comfort presenting to all levels of leadership.
Ability to problem solve and remove barriers.
Ability to deliver objectives within established timelines.
Ability to lead team members in planning, tracking and implementation of complex projects while managing multiple priorities and meeting deadlines.
Understanding of Six Sigma and project management best practices.
Thorough understanding of card payment industry, processing systems, and/or related in-house applications.
Ability to read and understand legal/compliance contractual requirements and implement them within agreements.
Demonstrated analytical and quantitative skills.
Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, and Teams.
Ability to travel up to 50% or as needed.
Ability to maintain confidentiality of materials handled.
This role is currently not eligible for sponsorship.

Benefits

Comp & perks

Competitive wages
Medical with telemedicine
Dental and Vision
Basic and Optional Life Insurance
Paid Time Off (PTO)
Maternity, Parental, Family Care
Community Volunteer Time Off
12 Paid Holidays
Company Paid Disability Insurance
401k (with employer match)
Health Savings Accounts (HSA) with company provided contributions
Flexible Spending Accounts (FSA)
Supplemental Insurance
Mental Health and Well-being: Employee Assistance Program (EAP)
Tuition Reimbursement
Wellness program
Remote-first, flexible environment
Psychological safety, wellbeing and belonging