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Manager, Client Delivery Experience – Output Solutions and Commercialization
Velera. Lead technical and professional staff delivering card processing projects, conversions, parameter configurations, solution setups and quality assurance testing .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading cross-functional teams and managing complex card processing projects while ensuring compliance with industry standards and delivering high-quality results. Proficient in project management principles, operational efficiencies, and stakeholder engagement.
Highest-signal resume keywords
Card Processing SystemsProject ManagementClient Project ManagementAnalytical SkillsLeadership Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project PlanningQuality Assurance TestingData MiningProcess ImprovementKPI ManagementOKR ManagementRisk AnalysisResource AllocationCompliance UnderstandingSix Sigma
Soft Skills
Problem SolvingPresentation SkillsTeam LeadershipStakeholder ManagementEngagement Improvement
Tools & Technologies
Microsoft Office SuiteReporting ToolsProcessing Platforms
Industry Keywords
Credit Card IndustryFinancial IndustryContractual RequirementsOperational PlansChange Management
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Lead technical and professional staff delivering card processing projects, conversions, parameter configurations, solution setups and quality assurance testing
- Define requirements and processes for enhancements and new products/services across processing systems and subsystems
- Manage client-facing project management and technical staff and deploy cross-functional teams
- Oversee system requirements definition, project plans, technical procedures, conversions and complex mergers
- Forecast, recruit, develop and assign resources based on project priorities
- Establish project management principles, workflows, timelines and accountability
- Promote operational efficiencies and process improvements
- Develop and execute departmental operational plans and strategic projects
- Monitor change events and resolve issues or delays affecting project completion
- Ensure compliance with Velera project management processes and identify continuous improvement opportunities
- Attend offsite meetings at client, Velera and partner-vendor locations as needed
- Provide pre-sale support, consulting and presentations to senior client management
- Maintain KPIs and OKRs and ensure high-quality project delivery
- Provide after-hours on-call support for project installations as needed
- Maintain knowledge of industry best practices, data mining, reporting tools, processing platforms and technology capabilities
- Collaborate with senior leadership and Go-To-Market teams
- Establish performance standards, reports and procedures aligned with contractual requirements and SLAs
- Analyze project requirements, schedules, risks, dependencies and resource needs
- Manage internal, external and vendor stakeholder relationships
- Oversee testing and issue resolution for new product releases
- Resolve unexpected project or solution implementation issues
- Lead, coach, mentor, evaluate and develop staff; handle hiring, promotions, compensation, counseling and termination as required
- Direct staff action plans to improve engagement and ensure department standards
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s Degree in related field and/or equivalent combination of experience and education required
- Eight (8) years in credit/debit card and/or financial industry related experience required, inclusive of five (5) years in client project and/or conversion related experience
- Five (5) years management experience preferred
- Working knowledge of card processing systems preferred
- Ability to lead large cross-functional teams and engage with senior leadership internally and externally
- Ability to analyze and assess business impacts
- Demonstrated presentation skills and comfort presenting to all levels of leadership
- Ability to problem solve and remove barriers
- Ability to deliver objectives within established timelines
- Ability to lead planning, tracking and implementation of complex projects while managing multiple priorities and meeting deadlines
- Understanding of Six Sigma and project management best practices
- Thorough understanding of the card payment industry, processing systems, and/or related in-house applications
- Ability to read and understand legal/compliance contractual requirements
- Demonstrated analytical and quantitative skills
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint and Teams
- Ability to travel up to 50% or as needed
- Ability to maintain confidentiality
- This role is currently not eligible for sponsorship
Benefits
Comp & perks- Competitive wages
- Medical with telemedicine
- Dental and Vision
- Basic and Optional Life Insurance
- Paid Time Off (PTO)
- Maternity, Parental, Family Care
- Community Volunteer Time Off
- 12 Paid Holidays
- Company Paid Disability Insurance
- 401k (with employer match)
- Health Savings Accounts (HSA) with company provided contributions
- Flexible Spending Accounts (FSA)
- Supplemental Insurance
- Mental Health and Well-being: Employee Assistance Program (EAP)
- Tuition Reimbursement
- Wellness program
- Remote-first, flexible environment
- Psychological safety, wellbeing and belonging