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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expert-level knowledge in card processing relationship management and vendor management programs, with a strong ability to lead teams and manage revenue-generating partnerships. Proficient in implementing policies and best practices within the payment and financial services industry.
Highest-signal resume keywords
Expert-Level Knowledge In Card Processing Relationship ManagementTen Years Of Experience In Relationship ManagementStrong Knowledge Of Vendor Management ProgramsExperience Managing Revenue Generating PartnershipsAbility To Create And Implement Policies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Relationship ManagementService ManagementOperational Issue ResolutionPerformance Monitoring Against SLAsContract NegotiationBilling Issue ResolutionProcess ImprovementTeam LeadershipPolicy ImplementationFinancial Services Best Practices
Soft Skills
CollaborationCoachingMentoringCommunicationProblem-Solving
Certifications & Qualifications
Bachelor's Degree In Business
Industry Keywords
Card Payments ProcessingVendor ManagementPayment ServicesFinancial ServicesContractual SLAsKPI MonitoringClient Relationship ManagementService SupportOperational RelationshipsE-Verify Employer
About the role
Key responsibilities & impact- Manage a team of Strategic Partner Managers and ensure high-quality engagement with assigned partner relationships.
- Align and optimize staff resources across partner relationships and maintain staff expertise.
- Serve as subject matter expert for internal customers navigating partner service and operational relationships.
- Maintain understanding of products, services, processing environments, client bases, setup, implementation, testing, pricing, billing, and reporting.
- Direct partner service relationships, establish priorities, communicate objectives, and negotiate challenges.
- Collaborate across partner management levels to optimize alignment and service support.
- Review, monitor, and report partner performance against contractual SLAs and KPIs.
- Hold partners accountable for corrective actions and process improvements.
- Identify internal process or proficiency gaps and influence stakeholders to implement improvements.
- Coordinate meetings to resolve complex issues.
- Negotiate, escalate, and resolve high-urgency production incidents affecting clients and members.
- Direct recovery of overpayments and contractual penalties; resolve billing issues and manage reimbursements, credits, fee waivers, and related contract matters.
- Support and monitor special projects within Strategic Partnerships.
- Lead, coach, mentor, train, evaluate, and develop staff.
- Handle interviewing, hiring, promotions, transfers, performance appraisals, compensation, counseling, and termination.
- Foster a collaborative environment and recognize desired behavior and results.
- Perform other duties as assigned.
Requirements
What you’ll need- Bachelor’s Degree Required in Business, or combination of education and experience required.
- Ten (10) years of experience in relationship or service management with an outside, third-party, card payments processing provider.
- At least seven (7) years serving as the primary manager of escalated service and operational issues.
- Experience managing revenue generating partnerships and leading a team required.
- Prior supervisory experience preferred.
- Expert-level knowledge in card processing relationship management.
- Strong knowledge and experience with vendor management programs.
- Ability to create, define, and implement policy and best practices.
- Strong knowledge and experience with payment and/or financial services industry best practices, policies, and procedures.
- This role is currently not eligible for sponsorship.
- E-Verify Employer and Right to Work requirements apply.
Benefits
Comp & perks- Competitive wages
- Medical with telemedicine
- Dental and Vision
- Basic and Optional Life Insurance
- Paid Time Off (PTO)
- Maternity, Parental, Family Care
- Community Volunteer Time Off
- 12 Paid Holidays
- Company Paid Disability Insurance
- 401k (with employer match)
- Health Savings Accounts (HSA) with company provided contributions
- Flexible Spending Accounts (FSA)
- Supplemental Insurance
- Mental Health and Well-being: Employee Assistance Program (EAP)
- Tuition Reimbursement
- Wellness program
- Remote-first, flexible environment
- Psychological safety, wellbeing and belonging