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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in maintaining and optimizing network infrastructure, with a strong focus on security, resiliency, and compliance within a PCI environment. Proficient in incident resolution, customer service, and collaboration with cross-functional teams.
Highest-signal resume keywords
Cisco Certified Network Associate (CCNA)Cisco Routing/Switching ConfigurationIncident Resolution and TroubleshootingNetwork Infrastructure SupportSecurity Policy Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network Infrastructure MaintenanceVulnerability RemediationCapacity PlanningOSI Model Support (Layers 1-4)SD-WAN Knowledge
Soft Skills
Customer ServiceAnalytical SkillsCollaboration
Tools & Technologies
WiresharkSolarwindsServiceNowADO
Certifications & Qualifications
Cisco Certified Network Associate (CCNA)Azure CertificationAWS Certification
Industry Keywords
PCI ComplianceNetwork MonitoringTelecom CircuitsIncident Bridge Calls
Tech Stack
Tools & technologiesAWSAzureServiceNowSwitching
About the role
Key responsibilities & impact- Support and maintain network infrastructure supporting products and client solutions
- Maintain, support, and optimize network infrastructure services for resiliency, stability, security, and business requirements
- Resolve service requests, incidents, problem tasks, and network infrastructure changes
- Participate in network device hardware and software upgrades
- Perform vulnerability remediation and incident/alert response
- Conduct standardization initiatives, routine compliance tasks, capacity planning, and network monitoring enhancements
- Monitor and support client telecom circuits
- Work with carriers and vendors on incident resolution and optimization
- Participate in triage and incident bridge calls
- Participate in an on-call rotation for after-hours and weekend network support as needed
- Provide customer service to external customers, vendors, and internal business departments
- Provide technical consulting services to internal and external customers
- Collaborate with Development, Product, Production Support, and Build teams
Requirements
What you’ll need- Bachelor’s degree preferred
- Cisco Certified Network Associate (CCNA) certification or equivalent experience
- Relevant industry certifications including Azure and/or AWS or equivalent experience
- 2–5 years relevant experience in subject matter
- Solid experience configuring and maintaining Cisco routing/switching
- Experience supporting layers 1–4 of the OSI model highly preferred
- Support and management of security policies within a PCI compliant environment
- Troubleshooting and analytical skills for incident resolution and root cause determination
- SD-WAN knowledge would be a plus
- Knowledge of Wireshark, Solarwinds, ServiceNow, and/or ADO helpful
- This role is currently not eligible for sponsorship
Benefits
Comp & perks- Competitive wages
- Medical with telemedicine
- Dental and Vision
- Basic and Optional Life Insurance
- Paid Time Off (PTO)
- Maternity, Parental, Family Care
- Community Volunteer Time Off
- 12 Paid Holidays
- Company Paid Disability Insurance
- 401k (with employer match)
- Health Savings Accounts (HSA) with company provided contributions
- Flexible Spending Accounts (FSA)
- Supplemental Insurance
- Mental Health and Well-being: Employee Assistance Program (EAP)
- Tuition Reimbursement
- Wellness program
- Remote-first, flexible environment
- 4x10 shift schedule (Monday–Thursday)
- Employee assistance and wellbeing support
