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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in ServiceNow development, including designing and implementing complex ITSM workflows and custom applications. Proficient in ServiceNow scripting, integrations, and maintaining compliance with SDLC processes.
Highest-signal resume keywords
ServiceNow DevelopmentJavaScript ScriptingITSM Workflow DesignREST APIs IntegrationServiceNow SDLC Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow DevelopmentJavaScriptGlideScriptITSM WorkflowsCustom ApplicationsIntegrationsREST APIsSOAP APIsScheduled JobsIntegration Hub
Soft Skills
CollaborationMentoring
Tools & Technologies
ServiceNowSalesforceData Warehouse
Industry Keywords
ITILCSMITBMITOMSDLC
Tech Stack
Tools & technologiesITSMJavaScriptSDLCServiceNowSOAP
About the role
Key responsibilities & impact- Develop and maintain the ServiceNow platform
- Maintain data model standards
- Design, implement, and deploy solutions and enhancements to existing and new components
- Design, develop, and implement complex ServiceNow solutions aligned with business objectives and best practices
- Create custom applications, integrations, and workflows within ServiceNow
- Identify, troubleshoot, and resolve technical issues related to ServiceNow implementations
- Stay current on ServiceNow features and best practices and implement enhancements
- Collaborate with architects, analysts, and other team members
- Mentor junior developers
- Ensure compliance with ServiceNow SDLC processes and standards
- Design and implement complex ITSM workflows for incident, problem, change, and knowledge management
- Automate ITSM processes to improve efficiency and reduce manual effort
- Integrate ITSM workflows with enterprise applications and systems
- Design and implement integrations between Salesforce, ServiceNow, the Data Warehouse, and third-party applications
Requirements
What you’ll need- Bachelor's degree or equivalent work experience
- Minimum 7+ years of hands-on experience with ServiceNow development
- Experience with ServiceNow scripting, including JavaScript and GlideScript
- Experience with ServiceNow workflows
- Broad understanding of ITSM, CSM, ITBM, ITOM, and ITIL processes
- Experience designing and implementing complex ITSM workflows
- Experience with REST APIs, SOAP APIs, scheduled jobs, Integration Hub, event notifications, and outbound web services
- Experience creating custom applications, integrations, and workflows within ServiceNow
- Knowledge of ServiceNow Software Development Lifecycle (SDLC) processes and standards
- This role is currently not eligible for sponsorship
Benefits
Comp & perks- Competitive wages
- Medical with telemedicine
- Dental and Vision
- Basic and Optional Life Insurance
- Paid Time Off (PTO)
- Maternity, Parental, Family Care
- Community Volunteer Time Off
- 12 Paid Holidays
- Company Paid Disability Insurance
- 401k (with employer match)
- Health Savings Accounts (HSA) with company provided contributions
- Flexible Spending Accounts (FSA)
- Supplemental Insurance
- Mental Health and Well-being: Employee Assistance Program (EAP)
- Tuition Reimbursement
- Wellness program
- Remote-first, flexible environment
- Psychological safety, wellbeing and belonging
