NOC Operations Admin

Velocity, A Managed Solutions Company

. Review active tickets to ensure the appropriate path is being taken for timely and accurate resolution .

Posted 10/15/2026full-timeHolland • Ohio • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills to identify trends and patterns in ticket and performance data, while ensuring accuracy and consistency in quality reviews. Proficient in ticketing systems and Microsoft 365 tools to support effective operations and service delivery.

Highest-signal resume keywords

Ticket ReviewData AnalysisQuality AssuranceMicrosoft ExcelNOC Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Ticket ReviewData AnalysisQuality AssuranceReportingTrend Analysis

Soft Skills

Attention to DetailClear CommunicationAnalytical MindsetSound JudgmentCollaboration

Tools & Technologies

Ticketing SystemsMicrosoft ExcelReporting ToolsDashboard ToolsMicrosoft 365

Industry Keywords

NOC OperationsTicket WorkflowsEscalation ProcessesService ExpectationsPerformance Data

About the role

Key responsibilities & impact

Review active tickets to ensure the appropriate path is being taken for timely and accurate resolution
Identify tickets that are stalled, misrouted, or at risk of missing service expectations and bring them to the attention of the appropriate team
Review past tickets to support trend analysis of recurring issues, resolution times, and overall department performance
Assist in measuring how the department is progressing toward meeting company and customer expectations
Complete quality reviews of quality reports to ensure accuracy, consistency, and adherence to established standards
Provide management with clear findings and summaries that support understanding of the Supervision team and floor management
Identify gaps in process, documentation, or ticket handling and recommend opportunities for improvement
Maintain accurate records of reviews, findings, and follow-up actions
Collaborate with Supervisors, Technicians, and Operations leadership to support consistent service delivery
Perform other tasks as needed for the role to be successful

Requirements

What you’ll need

High School Diploma required
Associate or bachelor's degree in business, IT, or a related field preferred
1+ year of experience in operations, NOC, IT support, quality assurance, or a related role
Experience with ticket review, reporting, or data analysis is a plus
Candidates must be legally authorized to work in the United States without current or future employer sponsorship
Strong attention to detail with the ability to review work for accuracy and consistency
Analytical mindset with the ability to identify trends and patterns in ticket and performance data
Clear and professional written and verbal communication skills, including summarizing findings for management
Working knowledge of ticketing systems, Microsoft Excel, reporting and dashboard tools, and Microsoft 365
Basic understanding of NOC operations, ticket workflows, and escalation processes
Ability to manage multiple priorities in a fast-paced environment
Ability to work both independently and collaboratively within a team
Sound judgment and discretion when reviewing team performance information

Benefits

Comp & perks

Medical, Dental, Vision
PTO & Paid Holidays
Paid Sick Time
401K – with Employer Match
Paid Parental Leave
Company provided Life Insurance, Short/Long-Term Disability
Supplemental Benefits Available