Seasonal Call Center Tier 1 Agent

Velocity, A Managed Solutions Company

. Answer inbound customer calls promptly and professionally .

Posted 10/27/2026contractRemote • United StatesMid-LevelSenior💰 $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service orientation with the ability to analyze and resolve equipment issues efficiently. Proficient in maintaining accurate documentation and following established protocols while ensuring effective communication in a remote work environment.

Highest-signal resume keywords

Customer Service OrientationTicket Protocol AdherenceMicrosoft Office ExperienceExcellent Communication SkillsAbility To Multitask

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyCalm Under PressureOrganizedDetail-OrientedAbility To Work Independently

Tools & Technologies

Windows-Based ComputerDual MonitorsStable Internet Connection

Industry Keywords

High School DiplomaGEDRemote TrainingCustomer InteractionTicket Management

About the role

Key responsibilities & impact

Answer inbound customer calls promptly and professionally
Analyze customer equipment problems rapidly
Analyze tickets and follow protocol to determine next steps
Conduct immediate outreach and escalate issues when necessary
Escalate tickets to appropriate teams
Create or update tickets for every customer interaction
Maintain accurate notes throughout interactions and procedures
Ensure configurations are tested and working
Monitor overnight tickets
Perform other duties as assigned
Complete remote training before working the assigned shift

Requirements

What you’ll need

High school diploma or GED
Legally authorized to work in the United States without current or future employer sponsorship
Availability for remote training Monday through Friday, 9:00 a.m. to 5:30 p.m. EST, with cameras on
Must provide a Windows-based computer/desktop
Must provide dual monitors
Must have a reliable, stable internet connection
Excellent communication and telephone etiquette
Ability to remain calm and composed in challenging situations
Ability to work with little to no supervision
Customer service orientation with empathy and compassion
Microsoft Office experience
Ability to follow ticket protocol
Ability to multitask
Organized and detail-oriented

Benefits

Comp & perks

No benefits offered for this seasonal opportunity
Remote work
Collaborative work environment
Equal opportunities to thrive
Diversity and inclusion commitment