Technical Coordinator

Velocity, A Managed Solutions Company

. Interact with customers and collect information for Technical Analysts installing and troubleshooting customer issues .

Posted 11/10/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IP Network Troubleshooting, LAN and WAN environments, and Voice/VoIP services while ensuring compliance with infrastructure standards. Capable of effective communication and collaboration with stakeholders to design and implement customer solutions.

Highest-signal resume keywords

IP Network TroubleshootingLAN and WAN ExperienceVoice/VoIP Service UnderstandingTechnical Writing ExperienceCustomer Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Protocol and Packet AnalysisNAT UnderstandingCopper/Fiber, ISDN, T1, Wireless KnowledgeSubnetting within WAN & LANOSI Model TroubleshootingVoice Infrastructure KnowledgeDiagram and Documentation CreationCloud-Based Communication SolutionsEthernet Cable and Phone Line TerminationGeneral Telephony Understanding

Soft Skills

Interpersonal SkillsOral CommunicationAnalytical SkillsProblem-Solving AbilitiesOrganizational Skills

Tools & Technologies

Office 365Microsoft Teams

Industry Keywords

Technical LeadershipCustomer Solution DeploymentsKnowledge Base ArticlesHigh-Pressure EnvironmentCollaboration with Vendors

Tech Stack

Tools & technologies

CloudVoIP

About the role

Key responsibilities & impact

Interact with customers and collect information for Technical Analysts installing and troubleshooting customer issues
Coordinate all aspects before Test and Turn Up of newly installed circuits
Coordinate cutover of existing network equipment for deployed customer solutions
Collaborate with Technical Analysts for TTU/Cut Over dispatches
Work with Customer Success Managers and vendors on customer solution deployments
Recognize, identify, and prioritize incidents according to customer requirements, policies, and operational impact
Provide technical leadership and maintain accountability until issues are resolved
Create or update knowledge base articles and runbooks with technical and service teams
Ensure compliance with infrastructure standards and security
Gather information for Technical Analyst 2 to support complex solution design
Communicate effectively with project stakeholders
Work Monday through Friday, 9:00 a.m. to 5:30 p.m. EST

Requirements

What you’ll need

Associate degree in information technology, Computer Science, Engineering, Communications, or applicable work experience
IP Network troubleshooting experience
LAN and WAN experience
Knowledge of protocol and packet analysis
Understanding of NAT
Understanding of copper/fiber, ISDN, T1, wireless
Background in cloud-based communication solutions like Office 365 and Microsoft Teams
Technical writing experience
Understanding of Ethernet cable and phone line termination
General Telephony understanding (PSTN, POTS, PRI, TDMs, SIP)
Candidates must be legally authorized to work in the United States without current or future employer sponsorship
At least 2 years of experience troubleshooting enterprise network systems
Understanding of Voice/VoIP service
Understanding of subnetting within WAN & LAN environments
General understanding of VOIP
Ability to troubleshoot using the OSI model
Working technical knowledge of voice infrastructure, systems, software, and voice hardware
Ability to create accurate diagrams and documentation
Ability to design solutions in accordance with customer expectations
Provides specific detailed information for hardware and software selection
Strong interpersonal, oral communication, analytical, and problem-solving abilities
Ability to prioritize and execute tasks in a high-pressure environment
Strong customer service orientation
Ability to work effectively with staff, customers, and vendors
Ability to work independently and collaboratively
Professional personal presentation
Organizational, planning, and attention to detail skills

Benefits

Comp & perks

Medical, Dental, Vision
PTO & Paid Holidays
Paid Sick Time
Paid Parental Leave
401K – with Employer Match
Company provided Life Insurance, Short/Long-Term Disability
Supplemental Benefits Available
Collaborative work environment
Equal opportunities to thrive