Collector – Customer Service

VELOCITY PORTFOLIO GROUP INC

. Handle customer service and collection calls .

Posted 10/9/2026full-timeWall • New Jersey • United StatesMid-LevelSenior💰 $40,000 - $47,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and organizational skills while effectively managing collections processes. Proficient in Excel and Outlook, with a focus on professional communication and documentation.

Highest-signal resume keywords

Customer ServiceCollections ExperienceExcel ProficiencyOrganizational SkillsEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CollectionsPayment PlansNegotiationDocumentationAdministrative Duties

Soft Skills

Customer ServiceOrganizational SkillsOral CommunicationWritten Communication

Tools & Technologies

ExcelOutlook

Certifications & Qualifications

Background CheckEmployment Eligibility Verification

Industry Keywords

Debt CollectionConsumer AccountsPayment Solutions

About the role

Key responsibilities & impact

Handle customer service and collection calls
Set up payment plans and negotiate settlements for consumers unable to pay their debt in full
Document all communications and account activity accurately
Perform general office and administrative duties
Work with consumers to resolve account issues and achieve mutually beneficial payment solutions
Report directly to the Collections Manager
Work closely with consumers and support the collections operation

Requirements

What you’ll need

Superior customer service and organizational skills
Proficiency in Excel and Outlook
Strong oral and written communication skills
Ability to communicate professionally and effectively with consumers
Previous collections or customer service experience is a plus
Successful completion of a background check
Verification of employment eligibility
Any other pre-employment screenings required by law or Company policy

Benefits

Comp & perks

Medical, vision and dental benefits
401(k)
ESOP
Hybrid work schedule: Monday and Friday WFH, Tuesday through Thursday in office