Fundraising Implementation Specialist

Velora

. Deliver fundraising-focused implementation services across Keela and Raisely .

Posted 11/1/2026full-timeRemote • United States, CanadaJuniorMid-Level💰 $55,850 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in fundraising implementation services, including CRM and donor management systems, while effectively managing multiple client projects and ensuring high-quality solutions. Proficient in data manipulation and analysis to enhance customer data quality and support fundraising strategies.

Highest-signal resume keywords

Fundraising Implementation ServicesCRM ManagementData Manipulation and AnalysisCustomer EngagementProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fundraising Tools ImplementationData ValidationDonation Form SetupCampaign ConfigurationPayment Processor SupportTechnical SupportExcel ProficiencyData AnalysisTroubleshootingWorkflow Setup

Soft Skills

Excellent Communication SkillsOrganizational SkillsMultitaskingCustomer ServiceProblem-Solving Skills

Tools & Technologies

KeelaRaiselyGoogle SuiteSlackSalesforce

Industry Keywords

Fundraising StrategyCustomer SuccessImplementation ServicesDonor ManagementPeer-to-Peer Fundraising

About the role

Key responsibilities & impact

Deliver fundraising-focused implementation services across Keela and Raisely
Onboard new customers into Keela CRM/donor management and/or Raisely fundraising
Launch donation forms and campaigns
Migrate and validate donor contact, donation, and fundraising data
Provide fundraising strategy-enabled configuration, training, and consulting
Manage and implement new clients and their data across both platforms for 40+ customers simultaneously
Develop deep product knowledge and stay current on features, enhancements, and fundraising best practices
Lead end-to-end fundraising implementations, including donation form setup, campaign configuration, peer-to-peer and event fundraising setup, payment processor support, troubleshooting, integrations, and workflow setup
Manipulate and transform data sets to improve customer data quality and organization
Provide consultative setup, calls, and email follow-up
Manage expectations and deliver high-quality solutions on time and within scope
Convey customer feedback and fundraising-specific pain points to product teams
Collaborate across Services, Customer Success, and Sales to coordinate execution and ensure smooth handoffs

Requirements

What you’ll need

2+ years of experience in software implementation, project management, customer engagement, and/or fundraising operations
Experience supporting or implementing fundraising tools (donation forms, campaigns, CRMs) is strongly preferred
Proficient in Excel, with mastery of data manipulation and analysis for accurate imports, exports, and reporting
Experience providing technical and customer support through email and calls
Excellent written and verbal communication skills
Excellent organizational skills with the ability to multitask
Ability to work independently and meet deadlines
Familiarity with Google Suite, Slack, and Salesforce is a bonus
Tech savvy and able to learn and manage multiple software tools
Customer service, troubleshooting, and problem-solving skills

Benefits

Comp & perks

US employees are eligible for open or paid discretionary time off
11 days of public holidays
Extra 2-week end-of-year company holiday shutdown
Generous paid sick leave
Remote-first work arrangement
Support for learning new skills
Conference or course tickets
Robust medical, dental, vision, disability, and life insurance coverage
4% retirement match
Canada: 4 weeks paid leave plus 11 days of public holidays
Canada: Extra 2-week end-of-year company holiday shutdown
Canada: Generous paid sick leave