FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical support capabilities with expertise in Windows and Mac operating systems, Microsoft Office Suite, and O365. Proficient in managing IT systems, troubleshooting complex issues, and implementing IT policies while providing excellent user training and support.
Highest-signal resume keywords
Technical Support ExperienceWindows And Mac Operating SystemsO365 AdministrationActive Directory ManagementProject Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingIT System ManagementUser Account ManagementNetwork Infrastructure MaintenancePowerShellMDM ManagementMicrosoft Office SuiteExchangeNetworking ProtocolsIT Policy Development
Soft Skills
Interpersonal SkillsOrganizational SkillsIndependent WorkTeam CollaborationTask Prioritization
Tools & Technologies
IT PortalM365Hardware And Software Inventory ManagementEnd-User TrainingEmerging Technologies
Certifications & Qualifications
A+Network+ITIL
Industry Keywords
Help DeskTechnical SupportIT SystemsUser TrainingOnboarding And Offboarding
About the role
Key responsibilities & impact- Provide technical support for requests in the IT Portal
- Diagnose and troubleshoot complex software and hardware issues remotely and in-person
- Escalate issues when necessary to other IT management or vendors
- Manage and maintain IT systems, including user accounts, reviews, backups, and security protocols
- Develop and implement IT policies and procedures
- Provide training to end-users as needed
- Monitor and maintain accurate and timely inventory of hardware and software
- Maintain lifecycle of office hardware and network infrastructure along with general troubleshooting
- Collaborate with other IT personnel to ensure smooth operations of IT systems
- Assist with onboarding and offboarding processes for new and departing employees
- Assist with shipping and tracking equipment to remote users and troubleshooting issues during the process
- Stay up-to-date with emerging technologies and recommend solutions to enhance IT system efficiency and effectiveness
- Execute individual defined project plans assigned
Requirements
What you’ll need- Minimum of 2 years of experience in a Help Desk or technical support role
- Strong technical knowledge of Windows and Mac operating systems, Microsoft Office Suite, and other common business applications
- Experience with O365, Active Directory, Exchange, and networking protocols
- Willingness to learn new systems and troubleshoot difficult problems
- Strong command on English language and interpersonal skills
- Ability to work independently and as part of a team
- Ability to prioritize and manage multiple tasks and projects simultaneously
- Experience leading projects to completion
- Strong organizational skills
- Bachelor's degree in Information Technology or related field preferred
- Previous experience using PowerShell preferred
- Certifications such as A+, Network+, and ITIL are a plus
- A degree in computer science, information technology, or related field is preferred, but not required
- M365 administration experience
- MDM experience managing devices, software, licenses, etc.
- Deep understanding managing Mac devices in a M365 environment
Benefits
Comp & perks- Flexible Work & Time Off - Embrace hybrid work models and enjoy the freedom of unlimited paid time off to support work-life balance.
- Health & Well-being - Access comprehensive group medical and life insurance coverage, along with a 24/7 Employee Assistance Program (EAP) for mental health and wellness support.
- Growth & Learning - Fuel your professional journey with continuous learning and development programs designed to help you upskill and grow.
- Engaging & Fun Work Culture - Experience a vibrant workplace with team events, celebrations, and engaging activities that make every workday enjoyable.
- Many More