Contact Center Specialist

Ventra Health

. Answer incoming calls regarding patient medical bills, insurance, Explanation of Benefits (EOB) forms, and bill payment arrangements .

Posted 11/11/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in handling patient billing inquiries, including knowledge of Explanation of Benefits (EOB), ICD-10, and CPT Codes. Excels in providing exceptional customer service while collaborating effectively in a fast-paced healthcare environment.

Highest-signal resume keywords

Customer Service ExperienceKnowledge of Explanation of Benefits (EOB)ICD-10 and CPT Codes KnowledgeStrong Communication SkillsAssociate's Degree

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Knowledge of Insurance PlansStrong Mathematical SkillsWord Processing SkillsSpreadsheet SkillsDatabase Software Skills

Soft Skills

Interpersonal Communication SkillsTime Management SkillsOrganizational SkillsAbility to Work in a Team EnvironmentFlexibility

Industry Keywords

Healthcare Call Center ExperienceState/Federal LawsQuality GuidelinesBilling InquiriesInsurance Denials

About the role

Key responsibilities & impact

Answer incoming calls regarding patient medical bills, insurance, Explanation of Benefits (EOB) forms, and bill payment arrangements
Provide exceptional customer service to callers
Troubleshoot billing inquiries and explain benefit coverage, courses of action, and timeframes
Document, record, and close issues properly
Collaborate with internal departments to research insurance denials, missing payments, and attorney requests
Perform special projects and other assigned duties

Requirements

What you’ll need

Associate's degree (2 years), required
One (1) year of customer service experience in a high volume, fast paced environment
Healthcare call center experience preferred
Fluency in English
Knowledge of Explanation of Benefits (EOB)
Knowledge of a variety of insurance plans
Knowledge of ICD-10 and CPT Codes
Strong word processing, spreadsheet, and database software skills
Strong mathematical skills, including percentages, decimals, whole numbers, and fractions
Strong oral, written, and interpersonal communication skills
Strong time management and organizational skills
Strong customer service skills
Ability to understand, analyze, interpret, and explain complex documents
Ability to work in a team environment
Ability to adhere to standards and quality guidelines
Ability to read, understand, and apply state/federal laws, regulations, and policies
Ability to remain flexible and work within a collaborative and fast-paced environment
Ability to communicate with diverse personalities in a tactful, mature, and professional manner

Benefits

Comp & perks

Performance-based incentive plan
Referral bonus
Discretionary incentive bonus