Director, Client Success

Ventra Health

. Oversee and ensure that Managers, Client Success maintain and develop strong, long-term client relationships .

Posted 10/20/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Client Success Management, with a strong focus on healthcare and revenue cycle management. Proven ability to lead teams, analyze client performance, and ensure compliance with healthcare regulations while delivering exceptional service.

Highest-signal resume keywords

Client Success ManagementHealthcare ComplianceRevenue Cycle Management (RCM)Leadership and Team DevelopmentKPI Analysis and Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue Cycle Management (RCM)Medical Billing and TerminologyAccounting KnowledgeRegulatory ComplianceKPI Tools and AnalyticsPresentation DevelopmentClient Performance MonitoringProblem-Solving SkillsDecision-Making SkillsAttention to Detail

Soft Skills

Interpersonal CommunicationLeadership SkillsOrganizational SkillsTime ManagementCustomer Service Skills

Tools & Technologies

CRM SoftwareRCM SoftwareOutlookWorkflow Management Software

Certifications & Qualifications

High School Diploma or GEDBachelor’s Degree in Business or Healthcare Management (Preferred)

Industry Keywords

Healthcare ManagementClient RelationshipsOperational ServicesService ExcellenceCollaboration

About the role

Key responsibilities & impact

Oversee and ensure that Managers, Client Success maintain and develop strong, long-term client relationships
Oversee relative operational and business services departments to ensure they are on track for clients
Monitor and assess CRM performance and activity for assigned clients, escalating issues and concerns as appropriate
Monitor client performance and ensure Client Success standards are met
Use KPI tools and analytics to manage, report, and provide visibility into internal and external client performance and health
Mentor assigned Managers, Client Success in managing clients to meet or exceed expectations
Establish and ensure regular client face-to-face meetings occur with CRM
Proactively analyze client results to identify revenue cycle and client success issues
Collaborate with Operations, Business Services teams, and leadership to implement solutions and resolve client concerns promptly
Assist implementation teams and Managers, Client Success with new client and expansion implementations
Ensure compliance with applicable healthcare and security regulations, including staff compliance
Oversee, mentor, and support the growth of assigned Client Success colleagues
Perform special projects and other duties as assigned

Requirements

What you’ll need

High School Diploma or GED
Bachelor’s Degree in business, healthcare management, or related field preferred
At least five years (5) in healthcare, revenue cycle management, or related field
Basic familiarity with medical billing and terminology
Ability to read, understand, and apply state/federal laws, regulations, and policies
Ability to communicate with diverse personalities in a tactful, mature, and professional manner
Ability to remain flexible and work within a collaborative and fast paced environment
Ability to deliver high quality service excellence with high attention to detail
Understand and comply with company policies and procedures
Proven strong leadership/management skills to manage, motivate, and set expectations with team members
Strong presentation development and delivery skills
Strong knowledge in RCM, accounting, and/or finance
Strong customer service and customer facing skills
Strong judgment skills and problem-solving skill
Strong oral, written, and interpersonal communication skills
Strong time management, organizational, and decision-making skills
Strong knowledge of Outlook and RCM software or equivalent workflow management software

Benefits

Comp & perks

Performance-based incentive plan
Referral bonus
Discretionary incentive bonus