Director, Client Success

Ventra Health

. Monitor client performance and ensure Client Success standards are met .

Posted 10/12/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Client Success Management, focusing on client performance monitoring, revenue cycle management, and compliance with healthcare regulations. Proven ability to lead teams, mentor colleagues, and deliver high-quality service excellence in a fast-paced environment.

Highest-signal resume keywords

Client Success ManagementRevenue Cycle ManagementHealthcare ComplianceLeadership and MentoringKPI Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue Cycle ManagementMedical BillingHealthcare RegulationsKPI ToolsAnalyticsPresentation DevelopmentAccountingFinanceProblem-SolvingDecision-Making

Soft Skills

Interpersonal CommunicationTime ManagementOrganizational SkillsCustomer ServiceFlexibility

Tools & Technologies

OutlookRCM SoftwareWorkflow Management Software

Industry Keywords

Client PerformanceClient Success StandardsHealthcare ManagementState/Federal LawsService Excellence

About the role

Key responsibilities & impact

Monitor client performance and ensure Client Success standards are met
Utilize KPI tools and analytics to manage, report on, and provide visibility into the performance and health of internal and external clients
Mentor assigned Client Success Managers in managing clients to meet or exceed expectations
Establish and ensure regular client face-to-face meetings with CRM
Analyze client results to identify revenue cycle and client success issues
Collaborate with Operations, Business Services teams, and leadership to implement solutions
Escalate and resolve client concerns in a timely manner
Assist the implementation team and Manager, Client Success with new client and expansion implementations
Ensure compliance with applicable healthcare and security regulations and staff adherence
Oversee, mentor, and support the growth of assigned Client Success colleagues
Perform special projects and other assigned duties

Requirements

What you’ll need

High School Diploma or GED
Bachelor’s Degree in business, healthcare management, or related field preferred
At least five years (5) in healthcare, revenue cycle management, or related field
Basic familiarity with medical billing and terminology
Ability to read, understand, and apply state/federal laws, regulations, and policies
Ability to communicate with diverse personalities in a tactful, mature, and professional manner
Ability to remain flexible and work within a collaborative and fast paced environment
Ability to deliver high quality service excellence with high attention to detail
Understand and comply with company policies and procedures
Proven strong leadership/management skills to manage, motivate, and set expectations with team members
Strong presentation development and delivery skills
Strong knowledge in RCM, accounting, and/or finance
Strong customer service and customer facing skills
Strong judgment skills and problem-solving skill
Strong oral, written, and interpersonal communication skills
Strong time management, organizational, and decision-making skills
Strong knowledge of Outlook and RCM software or equivalent workflow management software

Benefits

Comp & perks

Performance-based incentive plan
Discretionary incentive bonus in accordance with company policies
Referral bonus for referring a friend
Reasonable accommodations for qualified individuals with disabilities