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Ventra Health

Head of Client Delivery

Ventra Health

. Own delivery performance for the client relationship .

Posted 9/15/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates extensive experience in Accounts Receivable and Revenue Cycle Management, with a strong focus on operational performance, client relationship management, and cross-functional leadership. Proven ability to mentor senior leaders and implement best practices to drive organizational success.

Highest-signal resume keywords
Accounts Receivable ManagementRevenue Cycle ManagementC-Level Client Relationship ManagementPerformance ManagementCross-Functional Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Data AnalysisKPI MonitoringSLA ManagementOperational Performance ImprovementPattern Recognition
Soft Skills
CoachingMentoringExecutive PresenceCommunicationLeadership
Tools & Technologies
Automation ToolsData Visibility Solutions
Certifications & Qualifications
Bachelor's DegreeMBA or Equivalent
Industry Keywords
Physician BillingHospital Accounts ReceivableBest Practices ImplementationOperational PrecisionClient Success

About the role

Key responsibilities & impact
  • Own delivery performance for the client relationship
  • Serve as executive escalation point
  • Lead senior/C-level meetings and QBRs
  • Manage to and consistently exceed SLA commitments
  • Monitor KPI trends to identify emerging issues early and deploy rapid remediation
  • Identify and implement industry best practices to improve operational performance
  • Work across Operations, Technology, and Client Success to align delivery with broader business objectives
  • Coach and mentor senior leaders already in place
  • Strengthen performance management and accountability across the organization
  • Evaluate and advocate for technology and automation that improves data visibility and operational precision
  • Represent the delivery organization with executive presence in client and leadership settings

Requirements

What you’ll need
  • 15+ years in Accounts Receivable / Revenue Cycle Management
  • Physician billing background strongly preferred; hospital AR acceptable
  • 5+ years operating at SVP/VP level leading teams of 500+
  • Demonstrated ability to use data and pattern recognition to drive operational outcomes
  • Track record of managing to and exceeding SLA performance targets
  • Experience owning C-level client relationships and leading high-stakes meetings
  • Proven performance management, coaching, and mentoring experience at the leader-of-leaders level
  • Track record identifying and implementing best practices at scale
  • Cross-functional leadership experience
  • Bachelor's degree required
  • MBA or equivalent preferred
  • Willingness to travel internationally

Benefits

Comp & perks
  • Ventra performance-based incentive plan
  • Discretionary incentive bonus in accordance with company policies
  • Referral bonus
  • Reasonable accommodations for qualified individuals with disabilities