FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Manager, Client Success
Ventra Health. Act as liaison between Ventra Health and clients for communication and information exchange .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client account management, revenue cycle management, and compliance with healthcare regulations. Proven ability to lead teams, analyze performance metrics, and enhance client satisfaction through effective communication and problem-solving.
Highest-signal resume keywords
Client Account ManagementRevenue Cycle Management (RCM)Leadership and Team ManagementHealthcare ComplianceCustomer Service Excellence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Billing FamiliarityData AnalysisProcess ImprovementPresentation DevelopmentContract NegotiationQuality Program ManagementCompliance TrainingWorkflow Management Software
Soft Skills
Interpersonal CommunicationProblem-SolvingTime ManagementOrganizational SkillsFlexibility
Tools & Technologies
OutlookRCM Software
Industry Keywords
Healthcare ManagementRevenue CycleClient SuccessStakeholder EngagementState/Federal Regulations
About the role
Key responsibilities & impact- Act as liaison between Ventra Health and clients for communication and information exchange
- Manage client accounts to maximize collections, provide contracted management services where applicable, and minimize problems
- Work with patients, doctors, owners, practice managers, administrators, and other stakeholders to resolve escalated issues
- Conduct face-to-face client meetings to review performance and ensure satisfaction
- Serve as the primary client point of contact and coordinate internally for issue resolution and timely follow-up
- Facilitate external and internal meetings, compile and take minutes, and maintain Client Success documentation
- Review operational workflow data and escalate incomplete or delayed steps
- Prepare and review internal and external reports and ad hoc analyses
- Analyze and monitor Client Success metrics, present client-specific reports, and use the issue escalation matrix
- Recommend process improvements based on data review
- Collaborate with finance, HR, credentialing, and compliance teams when Practice Administration services are used
- Monitor or manage client payor contract negotiations and renewals with the Managed Care Team or payor contracting resource
- Manage or monitor client quality programs and compliance training
- Assist with new client implementation
- Oversee, mentor, and support the growth of assigned Client Success colleagues
- Ensure compliance with applicable healthcare and security regulations and staff adherence
- Perform special projects and other assigned duties
Requirements
What you’ll need- High School Diploma or GED
- Bachelor’s Degree in business, healthcare management, or related field preferred
- At least three to five years (3-5) in healthcare, revenue cycle management, or related field
- Basic familiarity with medical billing and terminology
- Ability to read, understand, and apply state/federal laws, regulations, and policies
- Ability to communicate with diverse personalities in a tactful, mature, and professional manner
- Ability to remain flexible and work within a collaborative and fast paced environment
- Ability to deliver high quality service excellence with high attention to detail
- Understand and comply with company policies and procedures
- Proven strong leadership/management skills to manage, motivate, and set expectations with team members
- Strong presentation development and delivery skills
- Strong knowledge in RCM, accounting, and/or finance
- Strong customer service and customer facing skills
- Strong judgment skills and problem-solving skills
- Strong oral, written, and interpersonal communication skills
- Strong time management, organizational, and decision-making skills
- Strong knowledge of Outlook and RCM software or equivalent workflow management software
- Compliance with applicable healthcare and security regulations
- U.S. work authorization context indicated by the Equal Employment Opportunity statement applicable only in the US
Benefits
Comp & perks- Performance-based incentive plan
- Discretionary incentive bonus
- Referral bonus
- Reasonable accommodations for qualified individuals with disabilities