Manager, Client Success – Anesthesia

Ventra Health

. Serve as liaison between Ventra Health and clients for communication and information exchange .

Posted 10/1/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client account management, revenue cycle management, and healthcare compliance, while effectively communicating and collaborating with diverse stakeholders. Proven ability to analyze metrics, recommend process improvements, and lead teams to achieve high-quality service excellence.

Highest-signal resume keywords

Client Account ManagementRevenue Cycle Management (RCM)Healthcare ComplianceLeadership and Team ManagementCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical BillingData AnalysisProcess ImprovementContract NegotiationQuality Program ManagementReport PreparationRegulatory CompliancePerformance Metrics MonitoringWorkflow ManagementPresentation Development

Soft Skills

Interpersonal CommunicationProblem-SolvingTime ManagementOrganizational SkillsFlexibility

Tools & Technologies

RCM SoftwareOutlookWorkflow Management Software

Industry Keywords

Healthcare ManagementRevenue CycleClient SuccessStakeholder EngagementCompliance Training

About the role

Key responsibilities & impact

Serve as liaison between Ventra Health and clients for communication and information exchange
Manage all aspects of client accounts to maximize collections, provide contracted management services where applicable, and minimize problems
Work with patients, doctors, owners, practice managers, administrators, and other stakeholders to resolve escalated issues
Conduct face-to-face client meetings to review performance and ensure satisfaction
Serve as primary client contact and collaborate with internal teams to resolve issues and provide timely follow-up
Facilitate internal and external meetings, compile meeting materials, take minutes, and maintain Client Success documentation
Review operational workflow data and escalate incomplete or delayed steps
Prepare and/or review internal and external reports and ad-hoc analyses
Analyze and monitor Client Success metrics, present client-specific reports, and use the issue escalation matrix to resolve concerns
Recommend process improvements based on data review
Collaborate with finance, HR, credentialing, and compliance teams when Practice Administration services are used
Monitor or manage client payor contract negotiations and renewals with the Managed Care Team or assigned payor contracting resource
Manage or monitor client quality programs and compliance training with organizational subject matter experts
Assist with new client implementation
Provide oversight, mentorship, and growth support for assigned Client Success colleagues
Ensure compliance with applicable healthcare and security regulations and staff adherence
Perform special projects and other assigned duties

Requirements

What you’ll need

High School Diploma or GED
Bachelor’s Degree in business, healthcare management, or related field preferred
At least three to five years (3-5) in healthcare, revenue cycle management, or related field
Basic familiarity with medical billing and terminology
Ability to read, understand, and apply state/federal laws, regulations, and policies
Ability to communicate with diverse personalities in a tactful, mature, and professional manner
Ability to remain flexible and work within a collaborative and fast paced environment
Ability to deliver high quality service excellence with high attention to detail
Understand and comply with company policies and procedures
Proven strong leadership/management skills to manage, motivate, and set expectations with team members
Strong presentation development and delivery skills
Strong knowledge in RCM, accounting, and/or finance
Strong customer service and customer facing skills
Strong judgment skills and problem-solving skills
Strong oral, written, and interpersonal communication skills
Strong time management, organizational, and decision-making skills
Strong knowledge of Outlook and RCM software or equivalent workflow management software

Benefits

Comp & perks

Ventra performance-based incentive plan
Discretionary incentive bonus
Referral bonus
Reasonable accommodations for qualified individuals with disabilities