Manager, Client Success – Emergency/Hospital Medicine

Ventra Health

. Serve as liaison between Ventra Health and clients for communication and information exchange .

Posted 9/17/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client account management, revenue cycle management, and compliance with healthcare regulations. Proven ability to lead teams, enhance client satisfaction, and implement process improvements based on data analysis.

Highest-signal resume keywords

Client Account ManagementRevenue Cycle Management (RCM)Healthcare ComplianceLeadership and Team ManagementCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical BillingData AnalysisProcess ImprovementContract NegotiationQuality Program ManagementReport PreparationOperational Workflow ReviewCompliance TrainingPresentation DevelopmentUnderstanding of State/Federal Regulations

Soft Skills

Interpersonal CommunicationProblem-SolvingTime ManagementOrganizational SkillsFlexibility

Tools & Technologies

RCM SoftwareWorkflow Management SoftwareMicrosoft Outlook

Industry Keywords

Healthcare ManagementRevenue CycleClient SuccessStakeholder EngagementService Excellence

About the role

Key responsibilities & impact

Serve as liaison between Ventra Health and clients for communication and information exchange
Manage all aspects of client accounts to maximize collections, provide contracted management services where applicable, and minimize problems
Work with patients, doctors, owners, practice managers, administrators, and other stakeholders to resolve escalated issues
Conduct face-to-face client meetings to review performance and ensure satisfaction
Serve as primary client contact and coordinate issue resolution with internal teams
Facilitate internal and external meetings, compile minutes, and maintain Client Success documentation
Review operational workflow data and escalate incomplete or delayed steps
Prepare and review internal and external reports and ad hoc analyses
Analyze and monitor Client Success metrics, present client-specific reports, and use escalation procedures to resolve concerns
Recommend process improvements based on data review
Collaborate with finance, HR, credentialing, and compliance teams when Practice Administration services are used
Monitor or manage client payor contract negotiations and renewals with the Managed Care Team or payor contracting resources
Manage or monitor client quality programs and compliance training
Assist with new client implementation
Oversee, mentor, and support the growth of assigned Client Success colleagues
Ensure compliance with healthcare and security regulations and staff adherence
Perform special projects and other assigned duties

Requirements

What you’ll need

High School Diploma or GED
Bachelor’s Degree in business, healthcare management, or related field preferred
At least three to five years (3-5) in healthcare, revenue cycle management, or related field
Basic familiarity with medical billing and terminology
Ability to read, understand, and apply state/federal laws, regulations, and policies
Ability to communicate with diverse personalities in a tactful, mature, and professional manner
Ability to remain flexible and work within a collaborative and fast paced environment
Ability to deliver high quality service excellence with high attention to detail
Understanding and compliance with company policies and procedures
Proven strong leadership/management skills to manage, motivate, and set expectations with team members
Strong presentation development and delivery skills
Strong knowledge in RCM, accounting, and/or finance
Strong customer service and customer-facing skills
Strong judgment and problem-solving skills
Strong oral, written, and interpersonal communication skills
Strong time management, organizational, and decision-making skills
Strong knowledge of Outlook and RCM software or equivalent workflow management software
Compliance with applicable healthcare and security regulations

Benefits

Comp & perks

Performance-based incentive plan
Discretionary incentive bonus
Referral bonus opportunity
Day work shift
Remote work arrangement