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Senior Director, Self Pay Operations
Ventra Health. Provide strategic direction, operational leadership, and overall performance management for Ventra Health's Self Pay Center of Excellence .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare revenue cycle management, including patient accounts receivable management, billing operations, and compliance with regulations. Proven ability to lead teams, optimize processes, and implement strategic initiatives for revenue optimization.
Highest-signal resume keywords
Healthcare Revenue Cycle ManagementPatient Accounts Receivable ManagementCertified Revenue Cycle Executive (CRCE)Data Analysis and Business Intelligence ToolsLeadership and Team Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Accounts Receivable StrategyBilling OperationsPayment CollectionsFinancial Data AnalysisAging AnalysisRevenue OptimizationCompliance with HIPAABilling RegulationsCash Flow OptimizationPerformance Metrics Development
Soft Skills
LeadershipCommunicationInterpersonal SkillsProblem-SolvingTime Management
Tools & Technologies
EHR PlatformsEpicCernerAthenaMicrosoft Office SuiteExcelPower BITableauCollection Management SystemsPatient Responsibility Platforms
Certifications & Qualifications
Certified Revenue Cycle Executive (CRCE)Certified Revenue Cycle Professional (CRCP)Certified Healthcare Billing and Management Executive (CHBME)
Industry Keywords
Healthcare AdministrationBilling OperationsPatient CommunicationsRevenue Cycle ManagementSelf-Pay WorkflowsState Billing RegulationsConsumer Protection RegulationsFinancial AcumenStakeholder ManagementOperational Efficiency
Tech Stack
Tools & technologiesTableau
About the role
Key responsibilities & impact- Provide strategic direction, operational leadership, and overall performance management for Ventra Health's Self Pay Center of Excellence
- Direct and govern the patient billing and collection process, including patient account management, billing operations, payment collections, patient communications, Contact Center operations, and revenue optimization
- Develop and implement comprehensive accounts receivable strategy aligned with organizational financial and operational objectives
- Establish and maintain performance metrics, KPIs, and governance frameworks for patient billing, collections, and accounts receivable management
- Oversee and optimize patient account lifecycle management, including billing strategy, payment plans, accounts receivable aging, and bad debt
- Build, mentor, and develop a high-performing team of accounts receivable specialists and analysts
- Monitor aging reports, trends, net collection rates, and other accounts receivable metrics to identify process improvements and revenue leakage
- Manage integration and optimization of billing and collection systems, including EHR platforms, Ventra systems, and payment processing solutions
- Partner with Client Success, Finance, Compliance, Technology, and Operations teams on process improvements, system implementations, and policy updates
- Ensure compliance with HIPAA, state billing regulations, payer guidelines, and consumer protection requirements
- Develop and implement patient communication strategies concerning billing, payment options, and financial responsibility
- Analyze financial data, forecasting, and trending to support budget management and revenue optimization initiatives
Requirements
What you’ll need- Bachelor's degree in Healthcare Administration, Finance, Business Administration, or related field
- Minimum 7+ years of healthcare revenue cycle management experience
- Minimum 5+ years of progressive leadership experience managing billing, collections, or accounts receivable functions in healthcare settings
- Minimum 3+ years of direct people management and team leadership experience
- Certified Revenue Cycle Executive (CRCE), Certified Revenue Cycle Professional (CRCP), or Certified Healthcare Billing and Management Executive (CHBME) preferred
- Experience with hospital or facility-based physician billing models preferred
- Advanced knowledge of end-to-end revenue cycle operations, particularly self-pay workflows
- Expertise in patient accounts receivable management, aging analysis, and cash flow optimization
- Strong understanding of billing regulations, state billing laws, and consumer protection regulations (FDCPA, TCPA)
- Strong financial acumen and ability to analyze complex financial data, aging reports, and performance metrics
- Advanced proficiency with data analysis and business intelligence tools (Excel, Power BI, Tableau, or similar)
- Experience with healthcare billing systems, EHR platforms, patient responsibility platforms, and collection management systems (Epic, Cerner, Athena, or similar)
- Understanding of healthcare compliance requirements (HIPAA, state billing regulations, payer guidelines)
- Exceptional leadership, communication, and interpersonal skills with ability to motivate and develop teams
- Ability to manage multiple priorities and stakeholder groups simultaneously
- Strong problem-solving skills and ability to drive continuous improvement initiatives and operational efficiency
- Strategic thinking with ability to balance short-term operational needs with long-term revenue optimization goals
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Ability to read, understand, and apply state/federal laws, regulations, and policies
- Ability to communicate with diverse personalities in a tactful, mature, and professional manner
- Ability to remain flexible and work within a collaborative and fast-paced environment
- Strong oral, written, and interpersonal communication skills
- Strong time management and organizational skills
- Understand and comply with company policies and procedures
- Ability to comply with Ventra Health's attendance policy; regular and predictable attendance is an essential function
Benefits
Comp & perks- Ventra performance-based incentive plan
- Discretionary incentive bonus in accordance with company policies
- Referral bonus
- Reasonable accommodations for qualified individuals with disabilities
- Growth opportunities to expand capabilities and knowledge
- Recognition of colleague contributions