Senior CRM Analyst, Salesforce

Ventura Foods

. Drive the ongoing development, support, and enhancement of Ventura Foods' Salesforce CRM platform (Velocity) .

Posted 9/29/2026full-timeRemote • California • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce CRM administration, including user support, data analysis, and process optimization. Proficient in developing training materials and managing user access while ensuring effective collaboration with cross-functional teams.

Highest-signal resume keywords

Salesforce AdministrationSalesforce Core CloudsData AnalysisSalesforce Admin CertificationProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce CRMData Quality ImprovementCustom Reports and DashboardsWorkflow CreationSalesforce Declarative CodeExcel (Pivot Tables, VLOOKUPs)User Acceptance TestingBusiness Requirements GatheringAI Utilization in CRMProcess Documentation

Soft Skills

Strong Communication SkillsDetail-OrientedPositive AttitudeOrganizational SkillsAnalytical Skills

Tools & Technologies

Salesforce VelocityBusiness Analytics ToolsExcel

Certifications & Qualifications

Salesforce Admin Certification (ADM 201)Salesforce Admin Certification (ADM 211)

Industry Keywords

CRMCommercial TeamsUser SupportData StewardshipSystem Usage Metrics

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Drive the ongoing development, support, and enhancement of Ventura Foods' Salesforce CRM platform (Velocity)
Collaborate with cross-functional Commercial teams to identify business needs, define requirements, and implement solutions
Administer Salesforce by managing user access, monitoring and resolving system issues, and optimizing configurations and processes
Provide primary user support, troubleshoot system issues, and deliver day-to-day help desk assistance
Support onboarding, training, and ongoing coaching for Salesforce users
Develop and maintain training materials, knowledge resources, and process documentation
Monitor platform health, value, effectiveness, adoption, and system usage through data analysis
Manage and maintain third-party industry data in Velocity
Improve data quality, automate data feeds and processes, leverage AI where appropriate, and maximize CRM ROI
Lead CRM data stewardship and reporting efforts
Design and maintain custom reports and dashboards incorporating business, adoption, and system usage metrics
Coordinate and support User Acceptance Testing for CRM enhancements, integrations, new software, and system updates
Develop test scenarios, validate business requirements, document results, identify defects, and assess process impacts
Partner with business stakeholders and technical teams to ensure solutions meet user needs and are adopted

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Business, or related field and minimum 2 years of experience as Salesforce Administrator required
2–3 years experience working with Salesforce Core Clouds, including Sales Cloud, Service Cloud, Experience Cloud and Marketing Cloud, using best practices
3–4 years experience analyzing business data
Strong communication skills working with IT stakeholders, business leaders, and the user community
Ability to learn Ventura's business processes and translate business requirements into technical terms
Positive attitude; consistent, reliable, and detail-oriented
Strong analytical skills
Intermediate Excel knowledge, including pivot tables, VLOOKUPs, and conditional statements
Excellent organizational and project management skills
Ability to translate business needs and gather requirements for potential enhancements
Ability to create workflows, reports, and dashboards within Salesforce and/or Business Analytics tools
Strong understanding of Salesforce Declarative Code
Salesforce Admin certification preferred (ADM 201 and ADM 211)

Benefits

Comp & perks

Medical, Prescription, Dental, & Vision coverage beginning on the 1st day for eligible employees
Profit Sharing and 401(k) matching after eligible criteria is met
Paid Vacation, Sick Time, and Holidays
Employee Appreciation Events
Employee Assistance Programs
Annual bonus based on the incentive program terms and conditions
Career growth opportunities
Training and manager support
Safe and challenging work environment